What are the responsibilities and job description for the IT Help Desk Specialist - Hybrid position at Pearl Interactive Network LLC?
Job Description
Job Description
Pearl Interactive Network is seeking Hybrid IT Help Desk Specialists. Applicants MUST reside in the Louisiana market (Bossier City).
Bring your knowledge and technical skills in computer software and systems support to Pearl. The IT Help Desk Specialist will manage inbound calls in a fast-paced, high-energy environment and assist users by researching technical issues, exploring answers, and providing information and alternative solutions.
Pearl offers Competitive Compensation and Benefits to include :
- Hourly rate plus additional Health and Wellness Benefits
- Medical, Dental, Vision, and Life Insurance
- Paid time off, Paid holidays
- 401K eligibility
- Ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Operating Hours : Specialists must be available to attend a PAID 3 weeks training session. Training is conducted M-F, approx 40 hrs per week. 24 / 7 / 365 Operations.
Location : Bossier City, LA
Technical Equipment, and Remote Office Requirements :
Job Duties :
Job Requirements :
Physical Requirements :
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Investigation, Credit Check, eQIP Suitability, and Skills Assessments Required
Attention Job Seekers : Please be advised that our company determines wages in accordance with geographical location and in compliance with Service Contract Act (SCA) regulations. This policy ensures that our compensation packages are competitive within local job markets and adhere to federal standards. We are committed to fair and equitable pay practices across all our operations. Thank you for your interest in joining our team.
Pearl Interactive Network, LLC. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
