Guest Room Attendant

Job Description

A Pearl Guest Room Attendant reports directly to the Executive Housekeeping Leader and is responsible for fostering the Pearl culture within the housekeeping department for Pearl Hospitality. A Pearl Guest Room Attendant must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.

The Guest Room Attendant is responsible for the successful organization, cleanliness and appearance of the hotel guest rooms and public spaces. The Guest Room Stylist must ensure that they are providing exceptional customer satisfaction by continually training on the Pearl touch points of the hotel and ensuring their focus on our Pearl touch points at all times. The Housekeeping department must be executed at the highest level of professionalism and courtesy. The Guest Room Attendant must drive results through proper cleaning that meets or beats Pearl and brand standards. The Guest Room Attendant must ensure that our associates and customers are treated with the utmost respect at all times since they are the key to our success.

Core Requirements

• Walk, talk and model the Pearl culture
• Create value showing passion and commitment to the business. Be an owner of your profession.
• Show everyone your commitment to excellence by doing it!
• Do the right thing – Live the brand and Pearl standards and procedures. Don’t cut corners!
• Be effective and open communicator
• Live teamwork, deliver amazing performances and create a community.
• Display high energy, motivation, enthusiasm every day and in every way
• Be professional and confident – be ready to learn and teach.
• Participate in Pearl required daily and weekly meetings – bring value.
• Must be able to conduct daily business with integrity and be ethical at all times
• Maintain a safe working environment through compliance of safety and health department guidelines.
• Learn, practice and comply with all safety, health and emergency procedures.
• Know the hotel inside-out and be ready to assist guests and other associates with information.
• Ability to stand, walk, lift and high intense mobility.
• Be proactive - Anticipate guests’ need and respond promptly.
• Abide by all legal requirements pertaining to serving alcoholic beverages.
• Make your service count – create “wows” and great memories.
• Be an ambassador. ACT – Acknowledge, Communicate, Transform
• Ensure Guest Loyalty – Positive and personal performance ACT ensures guest issues are resolved on time to the highest satisfaction.
• CARE – Courteous, Attentive, Responsible, Empathetic, are minimum requirements to be a Pearl Associate. Treat guests, associates, vendors and co-workers with professionalism and respect at all times
• Deliver desire ambiance, cleanliness, presentation and décor at all times in all areas.

Guest Room Attendant Page 2

• Comply with attendance policies and be available to work on a regular basis
• Wear approved uniforms and name tags, make sure they are crisp, clean and pressed as if you are attending a graduation ceremony.
• Do what ever is necessary to the success of our mission and the enrichment of our guests and associates lives.
• Training is not a department! As a leader you must show us that you can train regardless of your position or title. Assist department associates to deliver the highest performance
• Show us that you are capable to successfully prioritize, delegate, organize and multi-task
• Be at your work place – deliver quality product and/or services at all times.
• Profit is everyone’s responsibility – Aid this result by doing your job with excellence, increasing revenues (up selling, managing cost, avoiding cost and learning how to operate a business)
• Care and protect all assets of the hotel including equipment, raw products, uniforms and installations. Report deficiencies immediately using the “work order” system.
• Achieve and maintain all required licenses and certifications.

Key Responsibilities:

• Guest Satisfaction
• Colleague Satisfaction
• Quality of Product
• Quality of Service
• Timely Service
• Cost Management
• Health & Safety
• Training Certification
• Quality Assurance
• Asset maintenance and up keeping
• Legal and regulatory compliance
• Pearls’ and Brand compliance
• Lost & Found
• Respond promptly to requests from guests and other departments.
• Fill cart/bag with supplies and transport cart to assigned area.
• Replace guest amenities and supplies in rooms, replace dirty linens and terry with clean items, make beds and fold terry and clean bathrooms with the highest level of excellence.
• Remove trash, dirty linen, and room service items.

Guest Room Attendant Page 3

• Check that all appliances/amenities that are present in the room are in working order.
• Dust, polish, and remove marks from walls and furnishings with a detailed eye.
• Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallways)