PM Housekeeping Houseman

PM Housekeeping Houseman - Westin Houston Medical Center

Job Description

A Pearl Houseperson reports directly to the Housekeeping Manager and is responsible for fostering the Pearl culture within the housekeeping department for Pearl Hospitality. A Pearl Houseperson must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.

The Houseperson is responsible assisting guest room attendants for the successful organization, cleanliness and appearance of the hotel. The Houseperson must ensure that they are providing exceptional customer satisfaction by continually training on the Pearl touch points of the hotel and ensuring their focus on our Pearl touch points at all times. The Housekeeping department must be executed at the highest level of professionalism and courtesy. The Houseperson must drive results through proper cleaning that meets or beats Pearl and brand standards. The Houseperson must ensure that our associates and customers are always treated with the utmost respect since they are the key to our success.

Core Requirements

• Walk, talk and model the Pearl culture
• Create value showing passion and commitment to the business. Be an owner of your profession.
• Show everyone your commitment to excellence by doing it!
• Do the right thing – Live the brand and Pearl standards and procedures. Don’t cut corners!
• Be effective and open communicator
• Live teamwork deliver amazing performances and create a community.
• Display high energy, motivation, enthusiasm every day and in every way
• Be professional and confident – be ready to learn and teach.
• Participate in Pearl required daily and weekly meetings – bring value.
• Must always be able to conduct daily business with integrity and be ethical
• Maintain a safe working environment through compliance of safety and health department guidelines.
• Learn, practice and comply with all safety, health and emergency procedures.
• Know the hotel inside-out and be ready to assist guests and other associates with information.
• Ability to stand, walk, lift and high intense mobility.
• Be proactive - Anticipate guests’ need and respond promptly.
• Abide by all legal requirements pertaining to serving alcoholic beverages.
• Make your service count – create “wows” and great memories.
• Be an ambassador. ACT – Acknowledge, Communicate, Transform
• Ensure Guest Loyalty – Positive and personal performance ACT ensures guest issues are resolved on time to the highest satisfaction.
• CARE – Courteous, Attentive, Responsible, Empathetic, are minimum requirements to be a Pearl Associate. Treat guests, associates, vendors and co-workers with professionalism and respect always
• Deliver desire ambiance, cleanliness, presentation and décor always in all areas.
• Comply with attendance policies and be available to work on a regular basis
• Do what ever is necessary to the success of our mission and the enrichment of our guests and associate’s lives.
• Training is not a department! As a leader you must show us that you can train regardless of your position or title. Assist department associates to deliver the highest performance
• Show us that you are capable to successfully prioritize, delegate, organize and multi-task
• Be at your workplace – deliver quality product and/or services at all times.
• Profit is everyone’s responsibility – Aid this result by doing your job with excellence, increasing revenues (up selling, managing cost, avoiding cost and learning how to operate a business)
• Care and protect all assets of the hotel including equipment, raw products, uniforms and installations. Report deficiencies immediately using the “work order” system.
• Achieve and maintain all required licenses and certifications.
• Wear approved uniforms and name tags, make sure they are crisp, clean and pressed as if you are attending a graduation ceremony.
• Houseperson helps members of the housekeeping staff by cleaning and maintaining rooms (flip mattresses, move furniture, separate soiled linens, stock housekeeping supplies, etc.)
• Houseperson will help by keeping high standards of cleanliness in common areas such as lobby, hallways, elevators, floor closets, pool.
• Responds to guest requests delivering excellent customer service by following the hotel policies and standards.
• Anticipates guest’s needs and resolves complaints – acknowledges, apologizes, takes action, etc.
• Provides Guest Room Attendant’s the tools and items needed to clean and complete guest rooms.
• Is responsible for keeping the closet shelves well stocked (linen, supplies, glassware, etc.)
• Houseperson assists the laundry team when they need help.
• Communicates daily with supervisor and/or HSKP manager to relate and resolve any room and public space issues in a professional and timely manner.
• Perform any task needed in order to achieve the HSKP Department goals.

Physical Requirements - (not limited to)

• Must be able to lift, push, pull, and carry up to 75 lbs.
• Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
• Must be able to operate motor vehicle using safety precautions.
• Must be able to recognize, register, and respond visually to color and depth perception.
• Must be able to communicate verbally and in writing.
• Must be able to work indoor, outdoor, in extreme heat and cold.
• Must be able to work around moderate noise level.