What are the responsibilities and job description for the Call Center Specialist position at Pearl Street Dental Group?
Job Details
Description
Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you!
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about services to customers
- Perform data entry and maintain customer records in the system
- Assist with resolving customer complaints or issues
- Follow call center scripts and procedures to ensure consistency and quality of service
- Collaborate with team members to achieve call center goals
- Handle customer inquiries via email or chat if necessary
Skills:
- Excellent phone etiquette and communication skills
- Proficient in data entry and computer systems
- Previous experience in a call center or customer service role is required
-Dental office experience is preferred
- Knowledge of dental office procedures is a plus
- Bilingual in English and Spanish is highly desirable
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a plus
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Dallas, Tx 75201: Relocate before starting work (Required)
Work Location: In person
Qualifications
Requirements
- Previous call center experience
- Dental experience strongly preferred