What are the responsibilities and job description for the Product Manager – Dynamics CRM position at Pearson Carter?
Job Title: Product Manager – Dynamics CRM
Location: Raleigh, NC
Employment Type: Full-Time
About the Role
Are you passionate about building world-class Microsoft Dynamics CRM solutions? Do you thrive in a fast-paced, collaborative environment where your decisions drive business success? We are seeking an experienced Product Manager to lead the development, optimization, and execution of our Dynamics CRM strategy in Raleigh, NC.
In this role, you will define the CRM roadmap, work cross-functionally with stakeholders, and drive enhancements that improve user experience, automation, and data-driven decision-making. If you have a strong understanding of Dynamics 365 CRM, product development, and stakeholder management—this opportunity is for you!
Key Responsibilities
- Develop and execute the product roadmap for Microsoft Dynamics 365 CRM (Sales, Service, Marketing).
- Work closely with engineering, sales, marketing, and customer support to deliver CRM solutions that align with business goals.
- Gather and analyze business requirements, translating them into CRM features and integrations.
- Lead CRM automation initiatives to streamline processes, improve efficiency, and enhance customer engagement.
- Collaborate with technical teams on custom development, API integrations, and system enhancements.
- Monitor CRM performance, user adoption, and key business metrics to drive continuous improvement.
- Ensure CRM compliance with data security, privacy regulations, and best practices.
- Manage vendor relationships and oversee third-party CRM tool integrations.
What You’ll Bring
- 5 years of Product Management experience, with at least 3 years in Microsoft Dynamics 365 CRM.
- Strong knowledge of CRM automation, integrations, workflows, and reporting tools (Power BI, Power Automate, Azure).
- Exceptional stakeholder management and the ability to collaborate across departments.
- Strong analytical mindset with experience using data for product decision-making.
- Bachelor's degree in Business, IT, or a related field (preferred).
Why Join?
Competitive salary ($110,000 - $135,000 DOE)
This role is located in Raleigh, NC
Benefits:
- Employee ownership opportunities
- Brick Bonus success sharing program
- Comprehensive health coverage Personify Health wellness platform
- 401(k) program with a 5% employer match financial planning for colleagues
Salary : $110,000 - $135,000
