What are the responsibilities and job description for the Customer Service Coordinator position at Pearson Education Services?
Job Description
Are you tech savvy with exceptional communication skills? Join Pearson as a Customer Service Coordinator!
This role demands a strong technical acumen, with the ability to navigate and troubleshoot across multiple digital platforms, as well as top notch communication skills to effectively interact with clients, teachers, and proctors.
The ideal candidate will have a keen attention to detail, a proactive approach to resolving issues, and a strong ability to convey complex information clearly and professionally, both verbally and in writing. As a key escalation point for service-related issues, the Customer Service Coordinator will play a crucial role in ensuring the seamless delivery of client programs and maintaining high standards of customer satisfaction.
Primary Responsibilities :
- Respond to client queries through calls, emails, and chats, providing clear and precise solutions.
- Serve as an escalation point for complex service issues, ensuring timely and effective resolution.
- Follow through on service incidents, reports, and projects, ensuring all information is accurately documented and tracked.
- Identify and implement process improvements to enhance customer experience and operational efficiency.
- Accurately input and maintain customer data in the database, ensuring consistency and reliability.
Education and Experience :
Skills, Knowledge, and Abilities :
The pay rate for this position is $19.50 / hour . This role is ONSITE in our Lehi, UT office.
About Us
Who we are :
At Pearson, our purpose is simple : to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more : https : / / plc.pearson.com /
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. All employment is decided based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to : http : / / www.pearson.com / careers / diversity-and-inclusion.html.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Salary : $20
