What are the responsibilities and job description for the Customer Support Analyst position at Pearson Education Services?
A company is looking for a Customer Service Technical Support Analyst to provide customer support and troubleshoot technical issues remotely.Key Responsibilities : Resolve technical issues and customer escalations, ensuring prompt and effective solutionsHandle large-scale outages, assist front-line support, and maintain knowledge resourcesCollaborate with Sales, Field teams, and stakeholders to communicate trends and solutionsRequired Qualifications : 2 years' experience in resolving customer escalationsExperience with Microsoft 365 Suite (required)Experience with Pearson Higher Education products or LMS (a plus)Self-motivated with excellent organizational and time management skills
