Field Copier Service Technician

If you are an innovative, positive & detail oriented person with a passion to make a difference, apply with us!

Pearson-Kelly Technology, a leader in digital technology, is seeking a experienced career minded person for an experienced Field Service Technician.

At Pearson-Kelly Technology, we place the client above all else and work to keep business simple by providing a very thoughtful approach to real world business needs. We are a growing organization that has a need for individuals who are driven to contribute their professional best.

Candidate must have excellent customer service skills, enjoy a challenge and possess the drive to continue to learn and grow as an individual and company.

Job Title: Field Service Technician

Department: Service

Supervisor: Service Manager

FLSA Status: Non-Exempt

Approved Date: June 2020

Summary

Maintain a service territory and work independently in field driven capacity to ensure the highest level of customer satisfaction. Responsible for the care and maintenance of field installed business equipment.

Essential Duties and Responsibilities

· Accurately diagnose, repair and maintain equipment and accessories in optimum operating condition within manufacturers published electrical, mechanical and copy quality specifications.

· Maintain customer satisfaction through ongoing needs analysis and equipment performance feedback.

· Properly schedule calls to appropriately manage response time.

· Perform scheduled preventative maintenance routines, adhering to factory specification on all customer equipment.

· Initiate all purchase requests to keep stock items available at all times.

· Responsible to follow Service Expectations.

· Enter call information into software in a complete and timely manner.

· Responsible for gaining required documentation for warranty claims.

· Physical inventory counts on car stock as necessary and maintain inventory of car stock.

· Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

· Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

· Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

· Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

· Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED); and two or more years of prior experience in office equipment Service Technician; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Outlook, Microsoft Office Suite, Operating Software

Certificates, Licenses, Registrations:

Travel Requirements: This position will require travel to client locations in our geographical territory. This position will consist of approximately 25% travel within a 75 mile radius.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting, speaking, close vision, distance vision, eye-hand coordination, hearing, lifting, carrying, bending, stooping, reaching, squatting, kneeling, use of hands, moderate walking, standing, and/or climbing, pushing, pulling, exposure to different elements and temperatures, driving in all weather conditions, ability to work with chemicals to include toner, glass cleaner, isopropyl alcohol, and exterior soap. Ability to use hand tools in order to repair service equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Please do not apply in person, no phone calls.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Joplin, MO 64801: Relocate before starting work (Required)

Work Location: In person