Administrative Assistant/Warranty Admin

Job description

Pearson Mazda is accepting applications for an Administrative Assistant/Warranty Admin position. We are looking for a friendly, self-motivated, energetic individual to join our team.

Ideal candidate will have previous experience working in an automotive dealership, but we also welcome candidates with experience working in Office, Retail and Customer Service roles. Schedule for this position is Monday-Friday and Saturdays as needed.

RESPONSIBILITIES:

• Working directly with the Service and Parts Director
• Cross trained to fill in multiple positions at times needed
• Completing factory and aftermarket warranty and maintenance claims
• Build strong rapport with customers.
• Working in a high paced environment with other team members
• Answer inquiries with positive & welcoming attitude
• Scheduling service appointments
• Customer / Vehicle check in
• Maintaining filing systems
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Calculate the customer bill using dealership's computer system
• Receive cash, checks, and credit card payment from customers
• Balance the cash in the register
• Inform guests of Dealership policies, hours of operation, and relevant services
• Maintaining filing systems

REQUIREMENTS:

Excellent communication and organizational skills

Self motivated and able to focus on tasks

Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously

Clean Background check, clean driving record & drug testing required

Job Type: Full-time

Pay: $37,500.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $37,500 - $45,000