Manager of School Psychology Services

Organizational Information

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible.  We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world.  We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth, and our business has experienced enormous increases in awareness and enrollments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success. 

Purpose Summary

As a vital member of the School Service Delivery team, the School Psychology Services Manager is responsible for the overall strategy, planning, and execution of the LivePsych service line. Reporting to the Director of School Service Delivery, this role collaborates closely with the Director and the Therapy Services Lead to develop and implement a strategic plan for high-quality therapy services. The School Psychology Services Manager oversees the delivery of LivePsych services across Pearson Virtual Schools in multiple states, leading a team of School Psychologists and ensuring smooth delivery of services. Key responsibilities include hiring, onboarding, team development, advancing departmental initiatives, and supporting cross-functional projects throughout the school year. This is a full-time, remote, 12-month position.

Core Tasks And Responsibilities

Collaborate on strategic service planning by working with the Director of School Service Delivery and the Therapy Services Lead to establish and execute a strategic plan for LivePsych services;

Develop and monitor service metrics and quality measures to evaluate the service line;

Lead a team of School Psychologists by directly supervising and managing providers, ensuring high-quality service delivery across Pearson Virtual Schools;

Monitor and manage Incident and Intake issues submitted for the service line;

Analyze service line risks monthly through account management reported metrics;

Conduct regular meetings with direct reports, offering constructive feedback, coaching, and formal performance evaluations;

Providing high-quality written and verbal feedback on a regular basis, documenting and addressing all performance issues and concerns;

Ensure compliance and service quality by reviewing and analyzing reports aligned with school and state-specific policies, ensuring adherence to staffing models and service standards;

Monitor and support School Psychologists to maintain high levels of professionalism, deliver high quality performance management, and excellent customer service;

Audit documentation and service delivery by regularly reviewing student logs and parental consent forms to ensure compliance, particularly for Medicaid reimbursement purposes;

Contribute to budget planning and oversight by providing input to the budgeting process (staffing ratios, staffing allocations, and additional resources) and the monitoring of department expenses to ensure alignment with financial expectations;

Develop and implement staffing strategies to ensure a strong pipeline of providers are hired and trained in a timely manner;

Foster leadership team development and support departmental OKRs by leading initiatives to improve LivePsych service delivery, support cross-functional projects, and assist School Psychologists with policy changes and new technology;

Implement effective strategies for staff and schools to deliver scheduling and service information updates;

Communicate and collaborate effectively with Student Services Specialists, Therapy Services Lead, and other PVS Stakeholders to ensure a cohesive approach to LivePsych Service Delivery that impact student outcomes;

Become an expert on school and state specific policies and procedures for implementing services for the service line; 

Monitor the scheduling services and evaluations closely, and take action when necessary;

Required Skills, Experience, And Competencies

MA or MS in School Psychology required

Supervisory experience required, preferably 3 years

Valid state and/or Department of Education Licensure in School Psychology required

Ability to obtain and maintain multiple required state certifications and clearances as assigned

5 years experience in K-12 school setting delivering services, virtual experience preferred

Strong technology skills (will use Pearson Online Classroom, Power BI, SharePoint, Zoom, Microsoft, Google Apps, HubSpot and other software)

Experience With Medicaid Reimbursement And Processes, Preferred

Innovative and creative problem solver, with a high degree of adaptability to shift priorities

Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines

Strong leadership qualities and a commitment to accountability for studentgoal achievement

Detail oriented, with a proven ability to analyze and interpret accountability data

Comfortable presenting information to both small and large groups

High degree of flexibility and ability to work independently and take initiative

Excellent communication skills, both oral and written

Some travel may be required

Other duties as assigned

Key relationships

Works closely with schools, Operations Team, Student Services and Pearson Virtual School colleagues

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $70,000 - $75,000.

This position is not bonus eligible, and information on benefits offered is here.

Who We Are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: GENERAL BUSINESS OPERATIONS

Organization: Virtual Learning

Schedule: FULLTIME

Workplace Type: Remote

Req ID: 18457

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