What are the responsibilities and job description for the Professional Services Consultant position at Pearson?
Job Title: Professional Services Consultant
Overview: As a Professional Services Consultant, you will play a crucial role in providing expert guidance, implementation, and support services to our clients. You will work closely with cross-functional teams to ensure successful deployment and utilization of our products or services. This role demands a combination of technical expertise, strong communication skills, and the ability to understand and address client needs effectively.
Key Responsibilities:
- Client Engagement:
- Collaborate with clients to understand their business objectives, challenges, and requirements.
- Provide consultancy services to clients on best practices, system optimizations, and process improvements.
- Build and maintain strong relationships with clients, becoming a trusted advisor.
- Solution Implementation:
- Lead or contribute to the implementation of our products or services according to client specifications.
- Configure, customize, and integrate solutions to meet client requirements.
- Conduct user training sessions and workshops to ensure smooth adoption of the implemented solutions.
- Technical Expertise:
- Possess deep knowledge of our products or services and stay updated on new features and advancements.
- Troubleshoot technical issues and provide timely resolutions.
- Collaborate with internal teams to address product gaps or technical challenges encountered during implementations.
- Project Management:
- Independently manage project timelines, resources, and deliverables to ensure successful project completion.
- Communicate project status, risks, and issues to stakeholders in a clear and concise manner.
- Proactively identify opportunities to enhance project efficiency and client satisfaction.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience).
- 4 years of proven experience in consulting, project management, or related roles.
- Strong technical aptitude and proficiency in relevant technologies.
- Excellent communication, presentation, and interpersonal skills.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- Relevant certifications (e.g., PMP, ITIL, AWS, Salesforce) are a plus.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $100,000 - $105,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: PROJECT/PROGRAMME MANAGEMENT
Organization: Enterprise Learning & Skills
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 19049
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Salary : $100,000 - $105,000
