What are the responsibilities and job description for the Salesforce Administrator position at Pearson?
Job Title : Salesforce Administrator
Location : Remote
The Salesforce Administrator will work independently and alongside a team of project managers, developers, and consultants to support critical sales efforts at Pearson VUE/Certiport. With strong knowledge of Salesforce best practices, technical configurations skills, and the ability to gather requirements, the Salesforce Administrator will work with the Sales team to gather requirements, build & present solutions, manage timelines, budgets and deliverables, train the sales team on Salesforce, and ensure overall project success.
DUTIES & RESPONSIBILITIES
- Undergo deep, technical business process discovery and create trusted solutions built on best practices.
- Work directly with management to translate business objectives into technical requirements.
- Provide front-line support for users (answering questions, helping with report definitions, resolving issues, fulfilling requests).
- Monitor and resolve all opportunity - syncing issues with Portal.
- Monitor discount quote and zero-dollar product opportunity approvals.
- Responsible for ensuring timely updates are complete for all users, including integrations with other programs/systems
- Onboard and train new Salesforce users.
- Responsible for direct ownership of a particular project or work stream for larger projects.
- Customize Salesforce including layouts, detail pages, custom objects and flows in Salesforce Lightning.
- Stay up to date with new features and product launches from Salesforce and other technology partners.
EXPERIENCE & QUALIFICATIONS
- Bachelor’s degree in computer science, Information Systems, or a related field.
- Minimum of 5 years’ experience in a similar role working with clients in a consulting capacity.
- Experience with project management methodologies and familiarity with best practices as it relates to Salesforce projects.
- Strong knowledge of standard Lightning components and Lightning App Pages.
- One or more current Salesforce certificates (Admin, Consultant certifications, Platform Developer I, App Builder).
- Ability to preserve confidential and sensitive customer and company information.
- Ability to present solutions and gather requirements from various business levels include C-suite.
SKILLS
- Must possess time management/communication skills, core delivery skills, critical thinking skills and is reliable while adjusting to changes in priorities.
- Must understand Salesforce Administration/Configuration (including Flows, Validation Rules, Object Structures, Data Migrations).
- Ability to work under pressure amid distractions and interruptions while maintaining a positive attitude.
- Exceptional communication and presentation skills with ability to interact with clients a timely manner.
- Demonstrate a high level of business acumen and ability to understand business process across many industries.
- Self-starter, confident, entrepreneurial mindset and ability to work independently or in a group.
- Ability to preserve confidential and sensitive customer and company information.
- Ability to present solutions and gather requirements from various business levels include C-suite.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: TECHNOLOGY
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Workplace Type:
Req ID: 18409
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