What are the responsibilities and job description for the Technical Representative - GED Technical Operations position at Pearson?
Job Description
From lawyers to astronauts actors to nurses, the GED network spans over 90 countries with graduates from all backgrounds. For more than 80 years GED Testing Service has been helping individuals achieve in their pursuit of a brighter future by attaining their high school equivalency diploma. Our Technical Operations team plays an integral part in this process. Our team's main focus is serving all our GED Administrators and Educators in our collective approach to serving our students but also serving internal teams as we all work toward this one common goal of serving our learners. This is a highly interactive, fast moving team who have set the bar high. Using sophisticated systems and our troubleshooting skills we take pride in being part of a solution that elevates our company to new heights. In this Technical Support Representative role you will help us support our main clientele focus which is always points towards our GED Learners but is done by mainly by supporting our Jurisdictional Administrators and Educators but also maintaining working relationship with internal GED and Pearson VUE teams.
What You'll Do
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:
The full-time salary range is between $22 to $24 an hour
Here are the benefits we offer here.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: CUSTOMER SERVICE
Organization: Enterprise Learning & Skills
Schedule: FULL\_TIME
Workplace Type
Req ID: 19075
From lawyers to astronauts actors to nurses, the GED network spans over 90 countries with graduates from all backgrounds. For more than 80 years GED Testing Service has been helping individuals achieve in their pursuit of a brighter future by attaining their high school equivalency diploma. Our Technical Operations team plays an integral part in this process. Our team's main focus is serving all our GED Administrators and Educators in our collective approach to serving our students but also serving internal teams as we all work toward this one common goal of serving our learners. This is a highly interactive, fast moving team who have set the bar high. Using sophisticated systems and our troubleshooting skills we take pride in being part of a solution that elevates our company to new heights. In this Technical Support Representative role you will help us support our main clientele focus which is always points towards our GED Learners but is done by mainly by supporting our Jurisdictional Administrators and Educators but also maintaining working relationship with internal GED and Pearson VUE teams.
What You'll Do
- Email rotation support for operations tasks and procedures
- Ownership of state-specific rules and policies
- Report generating/formatting
- Evaluating student progress and making decisions that are in line with company objectives
- Participating in team and specific project-focused meetings
- Multi-tasking in different systems. Managing projects simultaneously.
- Maintain steady communication to stakeholders of resolution progress aka Customer Satisfaction!
- Identifying opportunities for ongoing process improvements
- Troubleshooting/problem solving
- Microsoft tools
- SQL experience (nice to have but not required)
- Excels in Customer Satisfaction
- Video face time during meetings
- Ideally less than 1% travel
- Monday thru Friday 8am - 4pm (CST)
- BS or BA or equivalent experience
- Strong Customer Service focus including experience in balancing the needs of internal and external clients
- Outstanding written, verbal and interpersonal communication skills
- Must possess problem-solving, time-management, planning and project-management skills
- Must possess Microsoft Office Suite skills
- Empathy and a strong work ethic is paramount to a successful hire for this position
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:
The full-time salary range is between $22 to $24 an hour
Here are the benefits we offer here.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: CUSTOMER SERVICE
Organization: Enterprise Learning & Skills
Schedule: FULL\_TIME
Workplace Type
Req ID: 19075
Salary : $22 - $24
