Front counter agent with small engine repair experience.

• As a Front Counter Agent for a small engine repair shop, you'll be the first point of contact for customers, handling inquiries, scheduling appointments, processing payments, and assisting with parts selection, ensuring a smooth and positive customer experience.

Skills and Qualifications:

• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Basic knowledge of small engine equipment and repair processes (preferred). 2 Stroke and 4 Stroke engines.
• Proficiency in computer software and point-of-sale systems.
• High school diploma or equivalent.
• Experience in customer service or retail environments (preferred).
• Greet customers in a friendly and professional manner.
• Listen to customer inquiries and concerns regarding small engine equipment.
• Provide accurate information about services, parts, and pricing.
• Address customer questions and resolve issues promptly and efficiently.
• Maintain a positive and professional demeanor, even under pressure.
• Be able to order parts for the Mechanic team.
• Scheduling and Appointment Management:
• Schedule appointments for repairs and maintenance services.
• Manage the appointment calendar and ensure efficient scheduling.
• Confirm appointments with customers and provide reminders.
• Parts and Inventory:
• Assist Mechanic team in selecting necessary parts for their equipment.
• Maintain knowledge of available parts and inventory levels.
• Process orders for parts and supplies.
• Ensure accurate record-keeping of inventory and sales.
• Financial Transactions:
• Process payments for services and parts.
• Issue receipts and invoices.
• Maintain accurate records of financial transactions.
• Communication and Record Keeping:
• Communicate effectively with mechanics to relay customer needs and expectations.
• Maintain accurate records of customer interactions and repair orders.
• Prepare reports and documentation as required.
• Other Duties:
• Keep the front counter area clean and organized.
• Answer phones and direct calls appropriately.
• Perform other duties as assigned by management.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• What is your experience with Small engines? Rider and push mowers, Generators, Chainsaws, Weed eaters etc..

Experience:

• Front desk: 2 years (Required)

Ability to Commute:

• Grass Valley, CA 95945 (Required)

Ability to Relocate:

• Grass Valley, CA 95945: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $24