Conference Services Manager

The Conference Services Manager will coordinate a wide variety of resort services to provide conferences and catering services of the highest quality.  Excellent organizational and time management skills are required.  Attention to detail and working knowledge of Microsoft Office programs, Word, Excel, and Outlook is necessary. Previous experience with Sales and Conference Services software preferred. 

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Essential Duties & Responsibilities:

• Return all calls and emails in a timely manner
• Research and confirm availability of hotel facilities
• Know current hotel products, procedures, policies, and prices
• Plan and arrange events in detail from initial turnover of booking to final guarantee and billing
• Determine requirements, including audio visual needs, entertainment, floral, transportation, golf, spa, etc.
• Coordinate all hotel services for group functions as requested and ensure timely completion of commitments
• Be present for coordination of all group events
• Participate in sales activities as requested by Resort Director of Catering & Conference Services
• Stay abreast of trends and maintain an innovative approach to planning events
• Provide facility tours and site inspections for clients and potential clients
• Up-sell hotel’s services when possible and appropriate
• Confirm definite bookings, open files, and send introductory letters
• Implement menu planning process for groups
• Oversee the maintenance and update of group’s files
• Ensure the Billing Coordinator receives accurate information on services used
• Ensure repeat business by assisting groups in successful completion of meetings and maintaining a positive and professional attitude
• Maintain a composed, friendly, and professional demeanor with clients and department managers
• Communicate in a clear and effective manner
• Contribute to building a positive team spirit
• Exemplify the highest standards of honest, ethical business behavior
• Manage time efficiently
• Maintain a calendar of upcoming groups and important deadlines
• Understand your role in the financial success of the department and the company
• Hire, develop and train your assistant to further his/her career path
• Comply with Pebble Beach Company safety and health policies and procedures

Required Skills: 

• 2 years’ experience in hotel or resort Catering/Conference Services
• Valid California driver’s license
• Excellent verbal and written skills
• Excellent organizational and time management skills
• Ability to work well under pressure

Desired Skills:

• SMS experience preferred

Why work for Pebble Beach Company:

• Competitive Pay: Salary: $75,000/year plus bonus.  
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Salary : $75,000