What are the responsibilities and job description for the Diagnostic Engineer, Field Service position at Pebble?
About Pebble
Pebble is a sustainable living startup defining a new way to live, work and explore from anywhere with a 100% electric, hassle-free RV trailer. Built by a team of experts in both automotive and consumer technology, Pebble combines electrification with cutting-edge automotive technology for a travel trailer experience that removes the hassles RV trailer owners have struggled with for decades.
At Pebble, we are building out the future of lighter, more flexible living. We see a world where your home can be anywhere you want to take it. Pebble blends the best of what it means to be at home, on the road, and off-grid into something useful and magical. This is a collective effort. Our team is dedicated to making not just products, but a lifestyle that is truly sustainable.
If the idea of building out the future sparks your imagination and intersects with your skills, we'd love to meet you.
Role : Diagnostic Engineer, Field Service
Location : Fremont, CA
Reports to : Director of Service
Summary
As Diagnostic Engineer for Field Service at Pebble you will play a pivotal founding role in establishing our Diagnostic, Repair and Field Service. You will be responsible for inspection, diagnosis and repairs of Pebble RVs, both at our Fremont headquarters and in remote locations. As part of this role, you will have the unique opportunity to help build and scale the service organization, influencing not only technicians as they on-board, but our internal engineering and quality teams as well.
Responsibilities
- Perform root cause analysis and work cross-functionally with software and hardware engineering teams to contain and remediate issues.
- Develop and implement comprehensive service strategies for the inspection, diagnosis, and repair of Pebble RVs, ensuring alignment with Pebble's business objectives.
- Maintain detailed operational records, managing the ordering of parts, tooling, and shop supplies to enhance service efficiency.
- Enhance battery support and technician training programs, providing field support for automotive high-voltage systems and training technicians on advanced battery service procedures.
- Collaborate with the Engineering, Manufacturing and Quality teams to report findings and develop protocols, leading tactical field support and ensuring continuous improvement in service delivery.
Experience
Healthcare, Dental, Vision, 401k, Unlimited Paid Vacation Policy
Salary Range - Fremont, CA
90,000-$126,000 USD
Salary : $90,000 - $126,000
