What are the responsibilities and job description for the Scheduling & Retention Supervisor (Call Center) position at Pecheles Automotive?
Pecheles Automotive seeks a results-driven Scheduling and Retention Supervisor to join our Service Business Development Center (BDC). Our ideal candidate will have proven experience managing employees, building relationships between Department Leaders and customers, and excellent communication skills. Dealership experience preferred, but not required.
This position requires availability to work a flexible schedule Monday through Friday between 7:30AM and 6PM- covering shifts as needed.
In 1965, the Pecheles family opened Pecheles Automotive’s doors with a passion for quality cars and quality customer service. Knowing that every car shopper’s journey is unique, the first-generation Pecheles team set out to build a dealership that provided the most professional service and staff in East North Carolina. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Pecheles Automotive is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership over the years.
What We Offer
- Medical and Dental
- 401K Plan (Early enrollment available)
- Paid time off and vacation (Earn 3 PAID vacation days after 6 months!)
- Growth opportunities
- Employee vehicle purchase plans
- Long term job security
- Discounts on products and services
Responsibilities
- Supervises the BDC (Call Center) staff, while leading by example- taking and making calls consistently.
- Ensures adequate staffing during the Call Center hours to guarantee customer scheduling and inquiry response.
- Works with Department Leaders to develop and administer business development (campaign) programs designed to build and retain a loyal customer base for all service locations.
- Sets and Monitors Department goals for outbound calls and appointments.
- Advises on best practices and retention strategies.
- Tracks individual employee Work Product, addressing results as needed.
- Enforces and complies with all company policies and procedures.
Qualifications
- Experience with Microsoft Office and general computer proficiency.
- Effective communication skills.
- Excellent time management and commitment to deadlines.
- Minimum 2 years of people management experience.
- Minimum 3 years of Customer Service experience.
- Ability to work cooperatively with other departments and teams.
- Professional personal appearance.
- High School diploma or equivalent.
- Clean driving record.
- Willing to submit to a pre-employment background check and drug screen.
