DISPATCHER TL

Knowledge:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Transportation - Knowledge of principles and methods for moving people or goods by road, including the relative costs and benefits.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Coordination - Adjusting actions in relation to others' actions.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Time Management - Managing one's own time and the time of others.

Abilities:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.

Tasks and Activities

Occupation specific tasks and the most important generalized work activities are listed for Dispatchers.

Occupation Specific Tasks:

• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Arrange for necessary repairs to restore service and schedules.
• Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Ensure timely and efficient movement of trucks according to orders and schedules.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Oversee all communications within specifically assigned territories.
• Receive or prepare work orders.
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
• Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

Generalized Work Activities:

• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
• Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Detailed Work Activities:

• assign work to staff or employees
• communicate technical information
• compile numerical or statistical data
• coordinate equipment or personnel in mechanical repair setting
• determine specifications
• determine work priority, crew requirements
• direct and coordinate highway transportation activities
• direct human or vehicle traffic
• evaluate importance of incoming telephone calls
• expedite freight movement
• explain traffic or transportation situations concisely
• identify best itinerary based on knowledge of routes
• maintain records, reports, or files
• maintain telephone logs
• make decisions
• manage inventories
• monitor public transportation system operation
• oversee activities related to dispatching, routing, or tracking transportation vehicles
• prepare reports
• provide customer service in surface transportation
• read maps
• read work order, instructions, formulas, or processing charts
• relay information to proper officials
• schedule activities, classes, or events
• schedule air or surface pickup, delivery, or distribution of product
• take messages
• use computers to enter, access or retrieve data
• use local or regional geographical knowledge to transportation
• use telephone communication techniques
• use two-way radio or mobile phone

Education/Experience:

High school diploma or general education degree (GED;

Language Ability:

Must have the ability to read and comprehend simple instructions, short correspondence, and memos, write simple correspondence and to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and compute rate, ratio, and percent.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Some Computer skills needed. 

Certificates and Licenses:

Certifications or licenses to be completed after hired for position.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus. While performing the duties of this job, the employee is frequently required to walk; sit; reach, push and pull with hands and arms; climb or balance; talk or hear and smell. The employee is occasionally required to stoop, kneel, crouch, or crawl.