Regional Manager of Operations

Are you a dynamic retail leader passionate about cannabis and a proven track record of driving exceptional results across multiple locations? As the PVP Regional Manager, you'll take ownership of multiple stores, leading your teams to deliver unforgettable customer experiences, driving sales and profitability, and fostering a positive and collaborative work environment across your region.

The story of PVP is one of formidable transitions from the idyllic pastures of Pecos Valley to the frontier of cannabis cultivation and retail.

It all began with Gerry Greathouse and his venture into dairy farming. He believed in running a vertically integrated cow-to-customer milk operation driven by a non-negotiable focus on quality and sustainability. The bedrock of our dairy achievement has always been an unwavering dedication, an ability to overcome challenges, and a commitment to dynamically evolve our practices concerning both crop cultivation and animal care. These principles fueled our daily dairy triumph.

Why Join the PVP Team?

• Your Impact Matters: We know that our people are the heart of our success. When you join PVP, you're not just an employee; you're a contributor to growth and the positive impact we have in the communities we serve.

• A Culture of Excellence: We're customer-obsessed, relentlessly innovative, and committed to the highest standards of professionalism.

• Industry Pioneers: We're proud to be part of New Mexico’s cannabis landscape. This comes with a responsibility to exceed customer expectations, engage meaningfully with our communities, and provide top-tier service that sets the bar for the industry.

• Thrive Together: Work hand-in-hand with a collaborative team driven to maintain a seamless and supportive retail environment.

If you thrive in a fast-paced environment, love connecting with people, and have a passion for cannabis, join our team to make a real difference in the lives of our customers.

Key Responsibilities of the Role:

Shape Your Regional Legacy: Build and lead a team of passionate store managers and cannabis professionals, fostering a culture of excellence, collaboration, and continuous improvement across multiple locations. Your leadership will be instrumental in shaping the PVP brand and establishing your region as a leader in the cannabis retail space.

Drive Financial Performance: Take full ownership of your region's financial success, exceeding sales targets, managing budgets, and optimizing profitability across all stores. Your strategic vision and business acumen will ensure long-term sustainability and growth throughout your region.

Inspire and Empower: Create a positive and inclusive work environment where store managers and team members feel valued, supported, and motivated to exceed expectations. Your coaching and mentorship will empower your teams to reach their full potential.

Inventory Management & Procurement: Oversee all aspects of inventory management across your stores, from purchasing and receiving to stocking and maintaining optimal levels. Analyze regional sales data to forecast demand, identify trends, and make strategic purchasing decisions that maximize profitability and minimize costs.

What You Bring to the PVP Team

Leadership & Vision: You're a seasoned leader who inspires and motivates others across multiple locations. You possess a clear vision for regional success and can articulate that vision to your store managers and teams, fostering a positive and collaborative work environment. You lead by example, setting high standards for performance and professionalism and empowering your teams to achieve their best.

Multi-Door Operational Expertise & Business Acumen: You have a meticulous eye for detail and a passion for operational excellence across multiple stores. You understand the intricacies of multi-unit retail operations, from inventory management and sales optimization to customer service and compliance. You utilize your strong business acumen and analytical skills to make data-driven decisions that drive profitability and growth throughout your region.

Strategic Thinking & Problem-Solving: You're a strategic thinker who can anticipate challenges and proactively develop solutions for multiple stores. You possess strong problem-solving skills, able to analyze complex situations and find creative solutions that benefit both the teams and the business. You're adept at identifying opportunities for improvement and implementing strategies that drive results across your entire region.

Communication & Collaboration: You're a clear and concise communicator, able to build rapport with store managers, team members, customers, and stakeholders across multiple locations. You understand the importance of open communication and actively foster a collaborative environment where everyone feels heard and valued. You're skilled at providing constructive feedback and motivating your teams to achieve shared regional goals.

Talent Development & Growth Mindset: You're passionate about coaching and mentoring store managers and team members, with the ability to inspire, motivate, and empower them to reach their full potential. You believe in continuous learning and development, both for yourself and your teams, and actively seek out opportunities for growth and improvement across your region.

Responsibility & Accountability: You take full ownership of your region's success, holding yourself, your store managers, and your teams accountable for achieving objectives. You're a trustworthy and dependable leader, always willing to go the extra mile to ensure all stores in your region operate smoothly and efficiently. You demonstrate a strong work ethic, leading by example and inspiring your teams to strive for excellence.

Job Requirements

Eligibility

• Must be legally authorized to work in the United States

• Must be 21 years of age or older

• Must have the ability to travel frequently within the assigned region with their own transportation methods

• Willing to work a flexible schedule, including evenings, weekends, and holidays as needed

• Must be able to pass a comprehensive background check

• Extensive background in multi-unit retail management and customer service

• Cannabis retail experience is a plus but not required

Other Willingness Requirements

• Willing to work in an environment with bright lights and loud music

• Willing to move through a store for most of a shift to help customers and accomplish work

• Willing to move boxes weighing up to 30 lbs (13.6 kg)

• Willing to work as part of a team and also complete some work independently

Job Assets (Experience)

• 5 years of experience in retail management, with at least 2 years in a multi-door management role

• Understanding and capabilities in POS and tech stack platforms

• Knowledge of cannabis products, trends, and regulations

• Proven success in implementing innovative retail technologies and practices

Role Specific Details Strategic Leadership and Multi-Store Management

• Drive overall performance across multiple stores, setting and achieving ambitious revenue and profitability targets for the region

• Develop and implement strategic plans to grow market share and maximize potential across all stores in the region

• Analyze complex data to identify trends, opportunities, and areas for improvement across multiple locations

• Make critical decisions on resource allocation, budgets, and cost-cutting measures at a regional level

• Collaborate with senior leadership to align regional strategies with company-wide objectives

• Adapt regional operations to changing market conditions and industry regulations

Team Development & Culture

• Build and lead high-performing teams across multiple stores, capable of delivering exceptional results

• Implement comprehensive training and development programs to nurture talent at all levels across the region

• Foster a culture of accountability, innovation, and continuous improvement throughout all stores

• Identify and groom future leaders within the region, supporting their career progression

• Manage performance through regular evaluations, coaching, and corrective actions as needed across all locations

• Optimize team structures and roles to maximize efficiency and employee satisfaction across the region

Financial Acumen & Regional Performance

• Own P&L responsibility for the entire region, ensuring all financial targets are met or exceeded across all stores

• Develop and manage regional budgets, including sales forecasting, inventory management, and cost control

• Analyze key performance indicators (KPIs) in depth, implementing data-driven strategies to improve metrics across all locations

• Identify and execute opportunities to increase sales, average transaction value, and customer retention on a regional scale

• Design and implement effective pricing and discounting strategies to drive sales while maintaining profitability across all stores

• Manage labor costs effectively while maintaining optimal staffing levels for customer service throughout the region

Operational Excellence & Compliance

• Ensure flawless execution of operations across all stores, setting the highest standards for quality and efficiency

• Develop, refine, and standardize operating procedures (SOPs) to enhance performance and adapt to changing operational practices across the region

• Ensure strict compliance with all cannabis regulations, maintaining impeccable records across all locations

• Develop and oversee risk management strategies, including security protocols and emergency procedures for the entire region

Regional Inventory Management & Control

• Oversee the implementation and maintenance of seed-to-sale tracking systems across all stores, ensuring accurate documentation of all cannabis products

• Conduct regular inventory audits across the region, reconciling physical counts with system records to maintain inventory integrity

• Oversee proper storage and handling of cannabis products to maintain quality and prevent diversion across all locations

• Manage product lifecycle, including monitoring expiration dates and implementing rotation strategies on a regional level

• Develop strategies to optimize inventory levels across all stores, balancing product availability with cash flow management

• Strategically plan and manage inventory levels to support promotional activities and seasonal demand fluctuations across the region

• Create and manage vendor partnerships to support the regional promotional calendar and aged inventory management

• Ensure compliance with state-mandated inventory reporting requirements across all stores

• Collaborate with cultivation and processing teams to forecast demand and plan inventory for the entire region

• Implement and monitor strict protocols for receiving, storing, and disposing of cannabis products across all locations

Customer Experience & Brand Leadership

• Create an unparalleled customer experience that differentiates PVP in the market across all stores in the region

• Implement innovative customer service initiatives to drive loyalty and positive reviews throughout the region

• Oversee the handling of high-value customers and complex situations, setting the standard for customer care across all locations

• Develop and execute targeted promotional campaigns to attract new customers and increase sales across the region

• Monitor and analyze the effectiveness of promotional activities, adjusting strategies as needed across all stores

• Embody and promote PVP's brand values, ensuring consistent representation across all touchpoints in the region

• Drive regional marketing efforts, including community engagement and strategic partnerships

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Ability to Relocate:

• Roswell, NM 88203: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $85,000