Hotel General Manager-Golden Plough Inn of Peddler's Village

Exciting opportunity to join the Peddler's Village leadership team as the General Manager of the Golden Plough Inn. Anchoring Bucks County’s picturesque 42-acre Peddler’s Village, the Golden Plough Inn features 67 guest rooms and suites that feel as if they’ve been plucked from beautifully appointed country homes. The Inn comprises accommodations in the Main Inn as well as throughout Peddler’s Village. The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, maximizing profitability, and maintaining high service standards. This role involves strategic leadership, financial oversight, staff management, and continuous improvement to enhance operational efficiency and guest satisfaction.

Operational Management:

• • Oversee and coordinate all hotel departments including front desk, housekeeping, and maintenance.
  • Monitor and manage daily operations to ensure smooth service delivery.
  • Implement and enforce company policies and procedures.
  • Respond to guest concerns and complaints promptly and effectively
• Financial Management:
  • Develop and manage the hotel budget, forecasting revenue and controlling expenses.
  • Analyze financial performance reports to identify areas for growth and cost-saving opportunities
  • Implement strategic initiatives to optimize profitability without compromising service quality
• Sales and Marketing:
  • Collaborate with Marketing to develop and execute marketing strategies to attract new guests and maximize occupancy
  • Collaborate with the sales team to secure group bookings and corporate accounts
  • Monitor market trends and adjust strategies to stay competitive
• Human Resources:
  • Recruit, hire, and train all hotel staff
  • Conduct performance evaluations and provide feedback to employees
  • Address employee concerns and maintain a positive work environment
• Guest Service:
  • Champion a culture of hospitality, ensuring every guest interaction exceeds expectations. Regularly engage with guests to gather feedback and continuously improve service offerings. Uphold the hotel's reputation by maintaining high standards in cleanliness, amenities, and overall guest experience.

Qualifications:

• 5 - 7 years of experience in a hotel management position such as Front Office, Rooms Division, Housekeeping or General Manager.
• Experience with OPERA and various OTA's preferred.
• Strong financial acumen and ability to analyze data
• Excellent communication and interpersonal skills
• Proven leadership qualities and ability to motivate teams

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Guest Service - Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Apply today...We look forward to meeting you!

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