PHYSICAL OFFICE LOCATION : PEC Technology Center - 1506 US-281, Johnson City, TX 78636, Johnson City, TX 78636
Hybrid Work Options Available
27.48 Minimum Starting Base Pay
- KPI Bonuses Competitive Benefits
- Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.
Position Summary
This position is responsible for providing computer set up, computer system support, resolving computer related problems and providing outstanding customer service.
Essential Duties & Responsibilities
Research, diagnose and resolve problems through real-time discussions / chat with end usersCreate, update, and maintain daily records ticketing systemProvide recommendations for the purchase of new equipment to meet needsProvide technical support for all applications, tools, and utilitiesPerform routine duties including set-up, maintenance and repair of computer hardware and peripheralsInstall, upgrade, configure and provide support for desktop hardware, software, network devices, wiring, audio / visual equipment, and peripheralsDetermine and make recommendations regarding timeline to replace or dispose of hardwareUpdate, repair and reassemble computers (laptops and PC) using appropriate toolsUninstall, reinstall, and adjust setting on softwareTest computers after updates, new installs, or repairs to ensure everything is working properlyCreate scrips and execute programs to manage softwareAssign / unassign user licenses to ensure complianceEvaluate software products and make recommendationsParticipate in an on-call rotation for evenings and weekendsProvide audio visual support for coworkersAssign, train and assist users with two factor authenticationUnderstand and demonstrate how technology is used in different setting – office, field, training, engineering, communicationsAssist user with O365 applications and profilesAssist users to ensure no data is lost when replacing computersWork closely with Applications, Developers, System and Network operations staff to escalate issues to the correct groupAssist user with remote work locationsProvide end user training on new hardware and softwareTravel to district offices to assist users, deliver and set-up equipment and stock Tech HubsProvide mobile device support for iPhone and AndroidProvide audio visual support for Solstice Pods and any new technology installedComply with company policies related to PEC vehiclesMaintain the security of confidential informationStay abreast of advances in technologyDemonstrate regular and prompt attendancePerforms other related duties as necessary or assignedSupervisory and / or Leadership Responsibilities
None
Knowledge, Skills & Abilities
Knowledge of principles and processes for providing excellent customer serviceKnowledge of information systems, products, and servicesSkilled in time managementSkilled in multitasking, prioritizing, and changing prioritiesSkilled identifying, analyzing, and resolving problemsAbility to communicate effectively, verbally and in writingAbility to listen and to understand information verbally and in writingWillingness to ask questions or ask for assistance as neededMinimum Qualifications - (Education, Experience)
High School Diploma or equivalentThree years of experience in computer setup, troubleshooting and customer servicePhysical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The employee may be required to stand; reach with hands and arms, stoop and kneelThe employee may be required to sit or stand for long periods of timeThe employee may be required to walk for extended periods of time or distanceThe employee may be required to lift, carry, push, pull or move up to 250 poundsThe employee must be available for on-call coverageThis position may be required to work more than 40 hours per weekThis description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.
Position Open Until Filled
Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.
Salary : $27
