Network Operations Manager

Network Operations Manager

PEC Technology Center - 1506 U, TX, US, 78636

PHYSICAL OFFICE LOCATION : PEC Technology Center - 1506 US-281, Johnson City, TX 78636, PEC Technology Center - 1506 US-281, Johnson City, TX 78636, TX 78636

Hybrid Work Options Available

139,600.00 Minimum Starting Base Pay

• KPI Bonuses Competitive Benefits
• Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for technical leadership and managing all network related hardware and software, to include all enterprise level networking systems and telecommunication systems.

Essential Duties & Responsibilities

Manage work schedules to ensure maximum system availability, reliability, efficiency, and confidentiality of information systems

Identity obstacles, issues, and opportunities to increase operational effectiveness

Assist with design, deploying and maintain enterprise cyber security efforts

Monitor network and telecom operations to resolve problems and ensure uninterrupted service

Perform network design, modeling, analysis, troubleshooting and oversight

Coordinate and manage the installation of hardware, software, infrastructure cabling, network switching, edge firewalls, wireless access points and wireless end points at existing and new construction

Research and recommend vendor tools to support the enterprise and control system networks including all LAN, WAN & other connectivity

Benchmark and recommend solutions based on industry best practices keeping up with technology updates and recommend necessary updates in a timely manner to deliver a world- class network and services

Write operations technical specifications documents

Interface and coordinate tasks with internal and external resources

Identify and implement VoIP networking components, techniques, and protocols

Troubleshoot and triage network incidents ranging from physical layer issues up to application related load balancing problems throughout the network stack / system incidents

Design, test and inspect IP based data communications systems

Develop, evaluate, and document network standards

Develop disaster recovery and business continuity plans regarding network infrastructure

Implement, manage and evolve network hardware and software architecture strategies

Drive the adherence to a network security plan including 2FA authentication, firewalls, proxy servers, remote access, and federation Cyber security

Conduct operational efficiency reviews focused on the analysis of network performance and identify areas opportunities for improvement

Review wireless access point coverage and execute a plan that optimizes Wi-Fi at all cooperative locations

Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors, or problems

Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes

Implement corporate and departmental policies, procedures, and service standards in conjunction with management

Discuss job performance problems with employees to identify causes and issues and work to resolve problems

Teach and instruct employees in job duties and company policies or arrange for training to be provided

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

Recruit, instruct and supervise subordinates

Interpret and communicate work procedures and company policies to staff

Develop and review operating procedures

Develop, manage, and maintain department budget – multi-year and IMS

Establish work priorities and activities

Recommend promotions, transfers, hires and other disciplinary action

Establish metrics and prepare monthly reports

Assist with maintaining regulatory compliance and certification particularly NERC CIP requirements

Assist with network infrastructure related components during facilities construction projects

Assist with Operational Technology related products / solutions, to include control systems and networks

Maintain the security of confidential information

Stay abreast of advances in technology

Demonstrate regular and prompt attendance

Performs other related duties as necessary or assigned

Supervisory and / or Leadership Responsibilities

A full range of supervisory activities, training, evaluation, coaching, counseling, and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities and ensuring that deliverables are completed as required.

Knowledge, Skills & Abilities

Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting

Knowledge of principles and processes for providing customer service

Knowledge of load balancing integration, design techniques and implementation processes

Knowledge of budgeting and procurement processes for network projects systems

Knowledge of Active Directory, DNS and DHCP functionality

Knowledge of network protocols such as SNMP, EIGRP, BGP, OSPF, STP, IPSEC

Knowledge of enterprise cyber security

Knowledge of Cisco switches, routers, firewalls, and VPN devices

Knowledge of VMWare vSphere and NSX

Knowledge of OS and networks, i.e., Windows server, iOS, Citrix, TCP / IP, L2 / L3 switches, load balancing, firewalls and MS clusters, HA / OR

Knowledge of Microsoft 365 products

Knowledge of Cisco and VoIP networks and integration

Knowledge and experience with Cloud technology including Microsoft Azure, AWS and / or Google Cloud Platform (GCP)

Skilled in monitoring and managing performance

Skilled in establishing and communicating performance expectations and metrics

Skilled in time management

Skilled in prioritizing and managing changing priorities

Skilled in anticipating, identifying, analyzing, and resolving conflict and problems

Ability to troubleshoot and solve technical problems

Ability to develop disaster recovery and business continuity plans

Ability to deliver relevant and timely results based on organizational requirements

Ability to communicate effectively verbally and in writing

Ability to listen and understand information verbally and in writing

Minimum Qualifications - (Education, Experience)

Bachelor’s Degree in a related field

Directly related experience may substitute for education

Six years of network and wireless technologies experience, including three years of supervisory experience

Cisco network certifications such as Cisco Certified Network Professional (CCNP) or Cisco Certified Network Engineer (CCNE) preferred

Microsoft certifications such as Microsoft Certified Professional (MCP) preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The employee may be required to stand; reach with hands and arms, stoop and kneel

The employee may be required to sit or stand for long periods of time

The employee may be required to lift, carry, push, pull or move up to 75 pounds

The employee may be required to travel

Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.

Position Open Until Filled

Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.

Join PEC

At PEC, we know happy employees produce great work. As a PEC employee, you’ll find we’re always willing to invest in you — because we know that we do better when you do better.

Salary : $139,600