Front Desk Receptionist

Job Description: Front Office

(Revised 08/2019)

Job Title: Front Office Staff

Summary: Performs a number of duties, including greeting and scheduling patients, checking insurance eligibility, calling patients to remind them of appointments, answering and routing calls, making payment transactions, and keeping paperwork organized.

Essential Duties and Responsibilities

• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Schedule appointments for new and recurring patients based on Physician and NP availability.
• Provide patients with support and guidance as needed.
• Check Insurance Eligibility.
• Check in/out patient.
• Miscellaneous as requested.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skills, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or vocational / technical / general education degree; related work experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability

Ability to apply commonsense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand; sit; walk; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to fumes or airborne particles, toxins or caustic chemicals, and risk of electrical shock, radiation, and exposure to infectious diseases. The noise level in this environment is usually moderate.

Reports to: Front office supervisor, manager, administrator
Salary Classification: Hourly, nonexempt

I understand this job description and its requirements. Furthermore, I understand this is not exclusive of the job functions and that I am expected to complete all duties as assigned or are necessary for the practice’s success. The job description in no way constitutes an employment agreement.

______________________________ __________________
Signature Date

Initials:__________ Date: ___________

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday
• No weekends

Work Location: In person