What are the responsibilities and job description for the Regional Supervisor, Clinical Services position at Pediatric Associates Family of Companies?
Remote Opportunity - Texas Applicants will only be considered
Travel Required
Primary Function
Oversees and supervises a spectrum of clinical operations for back-office workflows within their region. This position includes responsibilities such as monitoring vaccine storage and handling, ensuring safe medication and vaccine administration, and monitoring the availability of DME Closets and interpretation services. This position plays a central role in ensuring clinical efficiency, compliance, and adherence to healthcare regulations and standards for the back office.
Essential Duties And Responsibilities
This list may not include all of the duties that may be assigned.
Responsible for overseeing the performance and responsibilities of the Medical Assistant Lead team in collaboration with the Practice Managers and Regional Practice Administrators.
Qualifications
EDUCATION:
Travel Required
Primary Function
Oversees and supervises a spectrum of clinical operations for back-office workflows within their region. This position includes responsibilities such as monitoring vaccine storage and handling, ensuring safe medication and vaccine administration, and monitoring the availability of DME Closets and interpretation services. This position plays a central role in ensuring clinical efficiency, compliance, and adherence to healthcare regulations and standards for the back office.
Essential Duties And Responsibilities
This list may not include all of the duties that may be assigned.
- Monitors and ensures compliance with proper vaccine storage and handling conditions, including temperature control, to maintain vaccine efficacy and safety.
- Monitors and ensures the sustained maintenance and regulatory compliance of the Vaccines for Children program and other back-office programs.
- Conducts regular audits of vaccine and medication inventory to proactively prevent shortages or the use of expired products, maintaining adequate supplies for patient care.
- Regularly inspects and assesses the functionality of the temperature alarm system to promptly address any issues and maintain the integrity of temperature-sensitive medical supplies.
- Oversees and ensures the safe administration of vaccines and medications, adhering to established protocols and safety precautions.
- Responds to any inquiries and concerns related to clinical policies, providing clear and informative explanations to internal and external stakeholders.
- Monitors the availability and functionality of DME Nebulizer closets, ensuring that necessary equipment is accessible and in alignment with Value-Based Care contracts.
- Monitors the usage and availability of interpretation services for patients with language barriers, ensuring effective communication between healthcare providers and patients.
- Implements new operational procedures, action plans, and quality initiatives to obtain optimum efficiency. Participate in continuous process improvement.
- Collaborates with the integrations team and other internal departments for the transition of newly acquired practices to coordinate clinical virtual support services.
- Effectively communicates issues and collaborates with Practice Managers, Team Leads, Regional Leaders, and other departmental leads regarding resolutions.
- Ensures strict adherence to all healthcare regulations, standards, and privacy guidelines, maintaining the confidentiality and security of patient information.
Responsible for overseeing the performance and responsibilities of the Medical Assistant Lead team in collaboration with the Practice Managers and Regional Practice Administrators.
Qualifications
EDUCATION:
- Associate degree required. Experience may be commensurate with education.
- Healthcare experience required. Experience in clinical services coordination preferred.
- RN or LVN License required.
- Medical Assistant diploma or certification with 4 years of MA experience may be commensurate.
- Strong knowledge of local healthcare regulations, standards, and best practices.
- Exceptional problem-solving and troubleshooting skills.
- Strong organizational skills.
- Knowledge of medical terminology, grammar, spelling, and punctuation to type correspondence.
- Skills in operating a computer, using EMR and Microsoft applications.
- Ability to read, understand and follow oral and written instructions.
- Ability to speak clearly and concisely.
- Ability to establish and maintain effective working relationships with patients, employees and the public.
- Non-patient facing.
- Full-time remote/telework with some in-person meetings required.
- Travel to various locations across the region and country as needed.
- If remote, this job must be U.S. based.
- Vision.
- Sense of sound.
- Sense of touch.
- Work may require sitting for long periods of time.
- Manual dexterity sufficient to operate a keyboard.
- Long periods of time in front of a computer screen.
