Front Office Coordinator

Company Overview:
Pediatric Associates of Dayton is dedicated to providing high-quality healthcare for infants, children, and adolescents in the Dayton area with office locations in Beavercreek, Englewood, and Kettering.

Job Summary:
The Front Desk Coordinator position for Pediatric Associates of Dayton is responsible for supervising front office personnel, receiving patients and visitors, determining their needs and directing them accordingly. The Front Desk Coordinator manages scheduling for the front office team, approves employee time off requests, ensures employee timecards are accurate and submitted in a timely fashion. Monitors front office activities for consistency in office policies and procedures.

Essential Duties and Responsibilities:

• Promote Pediatric Associates of Dayton’s brand in a positive manner with clients and community
• Ensure patient satisfaction of patients, families, and visitors by greeting them in a warm and welcoming way
• Answer phones and schedule patient appointments
• Document patient communication in the patient chart as directed
• Fax, File, pull, and prep medical charts
• Receive payment, issue receipts, and balance out at the end of the day
• Perform the following functions on a rotational basis: check-in, check out, schedule and runner
• Ensure registration form is complete and up to date, updating patient accounts when needed
• Arrange front office equipment servicing
• Arrange for the destruction of PHI
• Distribution of mail and courier deliveries, incoming faxes, and pull charts to attach any reports, results, or correspondence
• Foster a cooperative and collaborative work culture
• Manage scheduling, timecard approvals, and PTO approvals for front office team
• Support, coach and provide feedback to direct reports as needed
• Participate in monthly Team Lead/Management and other staff meetings
• Perform other clerical administrative tasks as assigned
• Assist other personnel in times of high volume.

Other Requirements:

• Maintain HIPAA compliance and patient privacy when verifying patient information
• Promote adherence to company policies and procedures
• Work well independently, and in a team environment
• Maintain positive and professional working relationships with co-workers
• Dependable and on-time
• Must be able to travel to the other two (2) Pediatrics Associates of Dayton practice locations when needed (Englewood, OH and Kettering, OH locations)

Education, Experience and Abilities:

• High School Diploma or GED required
• 2 years of experience in a medical office or healthcare facility is preferred
• 1 years of supervisory or Team-Lead experience
• Must be customer-focused and possess strong oral communication and telephone skills
• Ability to work well in a fast-paced, customer-facing environment while maintaining the quality of work
• Proficient in computerized systems and Microsoft Suite

Supervisory Responsibilities:

• Front desk staff: 3-5 employees

Hours and Work Schedule:

• Monday - Friday 8:00am - 5:00pm
• Saturday 8:00 a.m. - 12:00 p.m. at the Kettering, OH practice location(rotation of Saturday hours with other front office staff)
• Home office is Beavercreek, OH – must be able to go to the Englewood or Kettering practices as needed

EEO Statement: CareCloud is committed to equal employment opportunity for all qualified individuals. We are committed to complying with all federal, state, and local laws providing equal employment opportunities,and all other employment laws and regulations. CareCloud prohibits discrimination against employees and applicants because of race, religion, color, gender (including gender or sexual identity or expression), age, national origin, ancestry, marital status, sexual orientation, physical or mental disability, medical condition including genetic characteristics, genetic information, veteran status, or other characteristics protected by applicable law.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.

ADA Statement: CareCloud is fully compliant with the ADA and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions under the guidance of the ADA.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that you may be asked by your managers to perform other duties.

Benefits:
CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners).

• Healthcare – A choice of medical plans designed to meet your individual needs
• Dental & Vision
• 401(K) with company match
• Flexible spending accounts (health & dependent care)
• Company-paid life insurance (accidental and supplemental coverage at low cost)
• Company-paid Short and Long term disability
• Voluntary benefits
• Flexible PTO and Paid Holidays