Philanthropy Operations Coordinator

Summary

Since 1982, the Pediatric Cancer Research Foundation (PCRF) has pursued one ambitious goal: to ensure that all children facing childhood cancer can beat their disease and achieve their full potential.

To realize this vision, PCRF has embraced new strategic priorities focused on Powering Research, Ensuring Equitable Care, and Supporting Survivorship & Mental Health. These priorities are at the heart of our recently launched $25 million campaign, which will drive innovation, address disparities in care, and enhance the quality of life for children and families impacted by pediatric cancer.

The challenge is immense, but so is our determination. To date, we have invested over $63 million in pediatric cancer research, contributing to groundbreaking advancements in treatment. As we look to the future, we are energized by the opportunity to leverage our insights, experience, and leadership to uncover new directions and accelerate momentum in pediatric cancer care.

We recognize that meaningful progress depends on strategic investments not only in high-potential research but also in programs that ensure equitable care and improve survivorship and mental health outcomes. By championing innovative science, addressing disparities in access, and supporting children and families through survivorship, we are tackling the challenges that matter most. Through collaboration with the research community, our partners, and compassionate supporters, we are advancing the breakthroughs that will transform pediatric cancer care and create brighter futures for children everywhere.

Position Summary for Coordinator, Philanthropy Operations

The Coordinator, Philanthropy Operations is an essential member of the Development Operations team that manages the CRM database, data, and operations for the Philanthropy division.

This role reports to the Chief Executive Officer, working closely with the Director of Development Operations and takes ownership of constituent data management, data integrity, and gift processing. This role handles the day-to-day needs of data and gifts and is comfortable in a growing environment where fundraising efforts will scale and the constituent base will expand.

Essential Functions/Duties/Tasks:

• Takes ownership of constituent data management and integrity efforts.
• Maintains internal processes related to gift processing and coding to ensure gifts are processed and receipted in a timely manner.
• Receives, evaluates, and enters gifts daily into the fundraising CRM database in a timely manner in accordance with Philanthropy’s 48-hour turnaround receipting/ acknowledgment policy.
• Enters all donations (e.g., cash, credit card, stock, online, gifts-in-kind, peer-to-peer, pledges, pledge payments, planned gifts, etc.) into the CRM by assigning appropriate donor and gift codes.
• Commits and reports all gifts to the Finance Office for General Ledger and conducts reconciliation processes.
• Accurately receipts and acknowledges all gifts as appropriate in accordance with applicable Philanthropy policies.
• Provides routine reporting, such as for gifts entered, open pledges, and prospects in the pipeline.
• Reviews open pledges monthly and send reminders as needed.
• Adds new constituent records into the CRM database and maintains data standardization.
• Updates constituent records (e.g., addresses, marriages, births, deaths, etc.) upon receipt of notice of any changes.
• Maintains ongoing updates on constituent records and generates lists, queries, exports, and imports upon request.
• Performs other related duties as assigned within the scope of practice.
• Event Support:
• Provide logistical and administrative support for event needs.
• Implement best practices and standards in guest services for all events.
• Interact and coordinate with other staff/board/donors/vendors.

Required knowledge, skills, and abilities:

• Demonstrated knowledge of the principles and practices of nonprofit fundraising and Philanthropy Operations, gift processing, data and records management.
• Previous experience with fundraising CRM databases, preferably Salesforce or other CRM databases such as Raiser' Edge NXT, Virtuous CRM, Neon CRM, Bloomerang, or Salsa CRM.
• Excellent communication and interpersonal skills; strong customer service orientation and ability to interact effectively with a wide variety of people.
• Excellent organizational skills, including prioritizing and managing multiple tasks, and meeting deadlines.
• Ability to exercise critical thinking skills to prepare solution-driven approaches to complex problems.
• Ability to work independently as well as with a team.
• Commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusivity.

Preferred education and experience:

• At least 2 years’ experience in relational databases, gift processing, and/or nonprofits.

Location

Hybrid Position.

Compensation

This is a salary exempt position. Final salary offers are based on specific candidate qualifications and experience and in support of equitable and consistent pay at the foundation. This role is eligible for an annual incentive bonus. PCRF offers excellent benefits, including medical, dental, and vision insurance, flexible sick and vacation time, and retirement savings plans.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.