Scheduling Center Team Leader (Pediatic Dental Practice)

High school diploma or equivalent requiredExperience:

Join Our Team as a Scheduling Center Team Lead!

Are you an organized, detail-oriented leader with a passion for customer service? Do you thrive in fast-paced environments and enjoy leading a team to success? If so, we want YOU to join our dynamic team at Pediatric Dental Associates as a Scheduling Center Team Lead!

Position Overview:
The Scheduling Center Team Lead plays a crucial role in managing dental schedules across multiple offices, ensuring the smooth flow of appointments and providing top-notch customer service. If you have excellent communication skills, a professional demeanor, and a knack for optimizing operations, this is the perfect opportunity for you!

Key Responsibilities:

• Lead & Support the Team: Manage and mentor a team of scheduling coordinators. Provide ongoing training to ensure efficiency, professionalism, and excellent patient service.
• Optimize Scheduling Software: Utilize Dentrix and Dolphin Management software to track team performance, improve efficiency, and drive results.
• Manage Customer Interactions: Provide exceptional service to patients and parents while scheduling appointments and explaining insurance or dental terminology.
• Handle Cancellations & Unscheduled Appointments: Proactively manage cancellations and unscheduled patients to ensure optimal office efficiency.
• Drive Team Performance: Collaborate with other team leads and departments to achieve scheduling goals and ensure the smooth operation of the Scheduling Center.

Who You Are:

• A strong communicator with excellent phone etiquette.
• Experienced in scheduling or customer service, with at least 2 years in an administrative role.
• A natural leader with a proven ability to train, mentor, and motivate a team.
• Proficient with scheduling software, and a desire to embrace new technology.
• Detail-oriented and adaptable, with the ability to work under pressure and meet goals in a fast-paced environment.

Why Join Us?

At Pediatric Dental Associates, our team is built on I.D.E.A.S. and we are committed to delivering on our core values which are Integrity, Development, Excellence, Accountability, and Serve. We are looking for individuals that will foster those core values. Plus, we offer:

• Competitive pay and benefits, which includes 7 paid holidays per year, paid time-off, and 401K with company match.
• A positive, kid-friendly work environment where your contributions truly make a difference.
• Opportunities for growth and professional development.
• Be part of a team that feels like family while creating smiles that last a lifetime!

What You’ll Do:

• Coordinate, schedule and manage patient schedules over the phone with efficiency and care.
• Maintain patient information and records using our Dentrix and Dolphin software.
• Be the friendly, bilingual voice of our office—answering calls and assisting families in English and Spanish.
• Ensure every child and parent feels welcomed and valued from the moment they begin to schedule their appointment at one of our pediatric dental locations.
• Collaborate with a dynamic, supportive team dedicated to creating healthy, happy smiles!

What We’re Looking For:

• A warm, energetic personality with exceptional communication skills.
• Strong organizational abilities and attention to detail.
• Experienced in scheduling, customer service, or dental/medical office work
• Be able to work Monday through Thursday 7:30AM-5:00PM and Fridays 7:30AM-1:00PM.

REQUIRED EDUCATION AND EXPERIENCE

Education:

• High school diploma or equivalent required

Experience:

• Minimum of 2 years of experience in a scheduling, customer service, or dental office administrative role is required.
• Prior supervisory or team leadership experience is highly preferred.
• Experience with dental scheduling software or related tools is a plus.

Skills & Abilities:

• Strong interpersonal and communication skills, both written and verbal.
• Ability to handle a high volume of calls and appointments with a calm and professional demeanor.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and scheduling software; familiarity with Dentrix and/or Dolphin Management is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Ability to train, mentor, and motivate team members effectively.

Additional Requirements:

• Knowledge of dental terminology and basic insurance concepts preferred.
• Ability to maintain confidentiality and adhere to HIPAA guidelines.
• Scheduling Department is open Monday through Thursday 7:30AM-5:00PM and Fridays 7:30AM-1:00PM. This position will require the flexibility to work varying hours.

Pediatric Dental Associates & Orthodontics is an Equal Opportunity/Affirmative Action Employer committed to fostering a diverse, equitable and family-friendly environment in which all employees can excel and achieve work/life balance irrespective of race, national origin, age, genetic or family medical history, gender, faith, gender identity, and expression as well as sexual orientation. Pediatric Dental Associates also encourages applications from individuals with disabilities and veterans.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What are your pay expectations?

Experience:

• Supervising: 1 year (Preferred)
• Appointment scheduling: 1 year (Preferred)

Work Location: In person