Job Description
Job Description
Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to taking care of the child . As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.
- Position : Patient Service Supervisor
- Location : San Antonio, Texas
- Schedule : Full Time
In Office
Hours : Monday-Friday, 8am-5pm, additional hours as neededTHE POSITION : The Patient Services Supervisor provides direction and feedback to their assigned department and staff, ensuring that exceptional customer service is provided at the highest level to all customers. The position also assists their supervisor in leading the team to successfully help customers by performing routine patient services tasks as needed.
Perform department 1 : 1 meetings with assigned staffOversee the Online Ordering (as applicable)Coordinate and conduct meetings with your departmentCoordinate staff schedules to ensure adequate coverageAddress / follow up on all continuous quality improvements initiatives that pertain to the specific departmentParticipate in EHR development and utilization, as well as any PIG meetings that pertain to your departmentWork with supervisor to develop and implement training protocolComplete and analyze audits pertaining to your departments and make recommendations for improving processesIdentify / implement new audits that would assist with improving the overall quality / efficiency of your departmentsReview / update work instructions and policies that are specific to your departmentMonitor internal processes and assist with requests that have been problematicMeet with supervisor on a regular basis regarding needs / concerns and day-to-day operations of the departmentAssist with the day-to-day job duties of the departmentMaintain a cohesive work environment with all departments at PHSAdministrative Functions :
Document pertinent information on the patient’s recordsDemonstrate competency in identified areasAdhere to PHS policies and procedures and standards placed by other appropriate regulatory groupsMaintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) accessSupervisory Responsibilities :
Supervise assigned staffInterview, hire, and train employeesPlan, assign, and direct workAppraise performance, reward, and discipline employeesAddress complaints and resolve problemsQualifications :
Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to two years related experience and / or training; or equivalent combination of education and experienceMinimum of 2 years of experience in home health, DME, health careProficiency in basic math and the ability to interpret dataProblem-solving skills and the ability to handle diverse situationsKnowledge of order processing systems and proficiency in spreadsheet and word processing softwareStrong interpersonal skills and the ability to build positive relationshipsExperience with EHR systems and other healthcare-related softwarePreferred Qualifications :
Bachelor's degree in a related fieldPrevious supervisory experience in a healthcare settingPrevious Bright Tree experienceComfortable working in a fast-paced environmentApplication Process : If you are a strategic leader with a passion for improving healthcare for children, we invite you to apply. Please submit your resume and a cover letter detailing your qualifications and interest in the role.
THE COMPANY :
Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990.
We’re a team on mission : We make a difference in the life of every family we serve by taking care of the child, so that children with medical complexities can achieve their best lives at home and in their communities.
At PHS, we embrace our mission, our guiding principles, and our focus on being a Pediatric Center of Excellence. We create an environment in which our patients and our employees succeed. Together, we will enhance the quality of life for children and improve access to care.
THE BENEFITS :
Holiday PayPaid Time OffHealth and Dental insuranceShort & Long-Term Disability and Life Insurance401K with match & educational benefitsPediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123
