Front Desk Clerk

Job Overview
We are seeking a dedicated and personable Front Desk to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently while maintaining a positive demeanor.

Duties

• Review the charts and insurance referrals/authorizations
• Manage check-in and check-out processes efficiently while maintaining accurate records.
• To assist the physicians and/or administrators in all business and patient care responsibilities.
• Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families.
• Greet, direct and assist large numbers of visitors and refers visitors to various areas.
• Ensure all patient demographic and insurance information.
• Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc… as necessary.
• Verify patient insurance information, insurance authorization, patient address, telephone, etc…
• Responsible for scheduling new and follow up appointments including patient testing.
• Identify and collect co-pays, deductibles and other payments.
• Reconcile patient payments on a daily basis.
• Responsible for maintaining and recording patient schedule.
• Maintains patient confidentiality.
• Patient chart management, preparation, maintenance, filing, copying, requesting records, etc…
• Provides assistance to other team members when needed.
• Performs other duties as assigned.
• Displays exceptional customer service skills in responding to all inquiries from patients, internal departments and coworkers.
• Daily review of charts on patients who have appointments for the following day to verify that all appropriate referral and authorization information has been received.

Qualifications

• High School diploma or equivalent required.
• Three years recent experience in a related position in a medical office, experience preferred.
• Ability to prioritize jobs duties and meet deadlines.
• Ability to effectively work on many tasks at one time.
• Have superior customer service and verbal and written communication skills.
• Strong computer knowledge; experience preferred.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Must be able to work cooperatively in a team environment.
• Ability to handle stressful situations.
• Excellent organizational, time management, and attention to detail capabilities.

Job Type: Full-time

Pay: $18.50 - $19.50 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to Commute:

• Winter Park, FL 32789 (Required)

Ability to Relocate:

• Winter Park, FL 32789: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $20