Job Description
Job Description
Description :
We are looking for an enthusiastic, professional Front Desk Patient Services Division team member with initiative to join our Wailuku Clinic 'Ohana!'
- Are you passionate about helping kids and their families? So are we!
- Is your superpower being extremely organized and paying attention to detail? We need you!
- Are you looking for a full time position in a fun and energetic work environment? We've got that covered!
- Are you a responsible, motivated worker who prefers independence to being micromanaged? We want that for you too!
- Not into corporate culture? We offer a fun and supportive work environment!
About Us :
We are a growing outpatient practice on Maui serving a great need in our community. We provide high quality Physical, Occupational, and ABA Therapy services to children of all ages and abilities and are looking for someone to join our Patient Services team who shares our passion for helping children. As part of our administrative team, you will be point of contact for our new families and helping to ensure their scheduling needs are met. The ideal candidate will be kind, compassionate, flexible, a great listener, team player, and pay meticulous attention to detail.In our clinic, we value a culture of 'Ohana (family), honesty, integrity, and clear communication. We support and encourage each other, have fun during regular social activities and celebrate our staff and patient wins. We offer growth opportunities and strive to be the best at what we do in order to help as many children as possible across our island. If you join our team, you will help us grow our practice, spread our reach, educate our community, and facilitate children reaching their full potential and participation in life. If this position calls to you, please apply. We would love to hear from you!
Our core values : teamwork, passion, integrity, excellence, and accountability.
Responsibilities :
Answer phone calls, using your amazing communication skills and create rapport with our familiesHelp new families through our intake process in order for their children to become patientsGreet patients and family and make them feel welcomeEnsure patient information is up-to-date and verifiedCheck out families as they leave and make sure they understand our policies and procedures, and know their upcoming appointment dates and timesSchedule patients according to their agreed upon plan of care and appointment type needed, utilizing your strong organizational skillsManage therapists' calendars efficiently and effectively, and help them maintain full schedulesEnsure all new patients are getting scheduled and arriving for their appointmentsHelp educate families on why therapy is important and how it can help their childReview our policies and procedures with our families to make sure we are all on the same pageAssist our families however possible to help them arrive on time for their appointmentsArrange translation services for families who need this assistanceHelp keep the clinic clean, organized, and comfortable for our kiddos, families, and staffMake sure supervisor and colleagues are up-to-speed and on the same page with all front desk updates and communicationMaintain positive working relationships and clear channels of communication with colleagues and clientsDetails :
Job Type : Full-timeCompensation : $18.00 - $20.00 per hour, depending on experience, plus opportunity for weekly bonuses based on % of arrivalsLocation : Wailuku, HI 96793 In personExperience : Customer service, 1 year (Preferred)Bonus Points :
Works well independently and as part of a teamIs passionate about the work we doPossesses honesty, integrity, and accountabilityHas excellent time management skillsStrives for excellenceWould like to grow with our company!Perks :
We offer full benefits including medical, dental, paid time off, and 401k. We participate in community outreach, and hold quarterly social events for the staff so they can get to know each other better and have fun together inside and outside of the clinic.Requirements : Qualifications :
Medical front desk experience is preferredExcellent organizational skillsExcellent communication skillsBe punctual and dependableProfessional and positive attitudePossess a willingness to learn systems, policies, and proceduresBe flexible and open to changeBe a team playerPosses the tenacity to reach goals / targets
Salary : $18 - $20
