Front Office Specialist - Pediatrics

Pediatric therapy practice located in the Lake Norman area currently looking for a qualified part-time Front Office Specialist. If you are looking for a great place to work and be part of a collaborative team this may be the place for you.



Position Overview:
As a Front Office Specialist, you will serve as the first point of contact for our patients. You will be responsible for analyzing their intake data, addressing their inquiries, bridging the gap between providers and patients to provide accurate information to the clinical team, all with professionalism and empathy. This role plays a crucial part in maintaining a positive initial and ongoing patient experience and promoting patient satisfaction.

We are seeking bright, energetic individuals with an interest in assisting patients as a customer service professional. The Front Office Specialist serves as the liaison between patients, families, and our team members, following patients throughout their journey ensuring patient satisfaction and customer service are provided at a level of excellence.

Key Responsibilities:

• Friendly, professional and caring attitude.
• This position requires over the phone customer relations.
• Provide outstanding customer service by answering incoming chats, calls, emails, and inquiries from patients.
• EMR system management.
• Check insurance benefits.
• Schedule/re-schedule appointments.
• Clinic organization.
• Keep patient records updated with all relevant information.
• Keep track of office supply stock and order as needed.
• Assist colleagues whenever necessary.
• Welcome clients immediately arriving to the office.
• Manage office calendar.
• Process new patient intakes.
• Collect payments.
• Scanning, filing, assemble materials.
• Assist with special projects and perform any additional responsibilities requested or assigned.
• Address and resolve patient concerns and complaints promptly and professionally, escalating complex issues to the appropriate departments when necessary.
• Assist patients with insurance-related inquiries, including coverage verification, and billing questions.
• Collaborate effectively with other departments.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in a related field is a plus.
• Previous experience in office administration, data entry and customer service, preferably in a healthcare or clinical setting.
• Strong interpersonal and communication skills, both written and verbal.
• Familiarity with medical terminology and healthcare processes.
• Proficiency in using customer support software and electronic health records (EHR) systems.
• Excellent problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and team-oriented environment.
• A commitment to maintaining patient confidentiality and privacy.
• Must be able to work independently with minimal supervision
• Must be able to prioritize and multi-task in a fast-paced environment
• Proficient with Microsoft office programs and google drive functions
• Must have a reliable transportation
• Must be able to pass a background check
• Proficiency in English, Bilingual Spanish, a plus
• Detail oriented and organized with emphasis on accuracy and completeness of tasks
• Coachable and open to learning new processes
• Carry a positive attitude with strong teamwork and communication skills
• Exceptional customer service & communication skills
• Proficient in time management