Practice Manager

ESSENTIAL FUNCTIONS:

The primary responsibility of the Practice Manager is to supervise the non-clinical operations of the medical practice to ensure compliance with State and Federal regulations and company policies and procedures that ensure the safety, security and privacy of the staff and its customers. The individual provides support and guidance to staff so that the office runs efficiently and effectively.

DUTIES AND RESPONSIBILITIES:

• Responsible for handling employee matters on behalf of the company, including recruiting, interviewing, hiring, and firing of employees according to company policy. Employee performance management is a key responsibility, including maintaining and training a productive medical office team.
• Oversee all the administrative functions as well as the office's financial health of the practice.
• Scope of this position may extend to 2-4 medical practices within a similar geographic area.
• Serve as the liaison between multiple practices, the billing company, external vendors, and the corporate office.
• Lead the organization’s efforts to create an effective, efficient model of care delivery that meets the standards of a patient-centric practice.
• Responsible for the financial performance of the revenue cycle
• Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing.
• Coordination of the day-to-day operations of the practice
• Promoting excellent customer service by all levels of the staff
• Develops, implements, and maintains office policies and procedures.
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
• Coordinates staff meetings for administrative and clinical staff
• Ensures staffing is appropriate for day-to-day operations.
• Responsible for ensuring that the practice follows all regulatory bodies, including, but not limited to, HIPAA, AHCA, federal, state, city, and county regulations, and all patient Medical Records guidelines.
• Responsible for the compliance and maintenance of the facility for the practice. This includes routine checks on equipment for safety.
• Performs other duties as assigned.

• Management experience, minimum 5 years in a medical practice (required); Pediatrics is preferred.
• Computer knowledge and experience (Word, Excel, electronic medical records, etc.) is a requirement.
• Business and financial experiential knowledge required.
• Experiential knowledge of the patient-centered model of care delivery is required.
• Bachelor’s degree in healthcare or related field required.
• Strong leadership and organizational skills are imperative.
• Customer Service Oriented background
• Ability to be self-directed and a self-starter.
• Highly strategic, creative, and process-oriented.
• Experience in HEDIS, MRA, ACO/PCF
• Proficient in Workflow implementation and review
• Strong coaching and leadership skills to drive performance and efficiency at the practice level.
• Practical knowledge and experience in working with practice management software systems with the ability to direct workflow to optimize operations.
• Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.
• Knowledge of HIPAA and labor law
• Knowledge of maintaining supplies and equipment for the medical setting.
• Ability to communicate professionally with clinicians, administrative staff, insurance payers, patients, family members of patients, suppliers, and the public.

WORKING CONDITIONS

General office working conditions

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. Frequent travel is required, often up to several hours of driving per day. Ability to travel to, attend, and conduct sales presentations. Manual dexterity is required to use the desktop computer and peripherals. Exposure to variable weather conditions is likely.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The noise level in the work environment is usually moderate.

TRAVEL

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

SAFETY HAZARD OF THE JOB

Minimal Hazards

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Saint Johns, FL 32259 (Required)

Work Location:

In person