Business Analyst/Consultant for Texas Workforce Commission, Austin, Tx

Title: Business Analyst/Consultant
Agency: Texas Workforce Commission
Solicitation: 5098125BA3
Location: 101 E. 15th Street, Austin, Texas 78778
Duration: Optional 4 years
Visa: Must be US Citizen, Green Card, EAD. No H1B
Telework Policy: This is a remote position.  

JOB DETAILS:

REQUIRED/PREFERRED SKILLS:

• 8 years, Required - Experience in planning, leading, gathering and analyzing business and functional requirements in cooperation with business and technical groups
• 8 years, Required - Experience developing business process maps and performing fit-gap analyses
• 8 years, Required - Experience solving complex problems and troubleshooting software systems
• 8 years, Required - Experience simultaneously collecting requirements across multiple program areas that have varying business needs
• 8 years, Required - Experience gathering, documenting, and capturing design requirements
• 8 years, Required - Experience facilitating workshops, meetings and collaborative work sessions with cross-functional teams in a remote environment
• 8 years, Required - Ability to build relationships and develop rapport with customers
• 8 years, Required - Ability to listen effectively and uncover information that may not be explicitly stated
• 8 years, Required - Ability to communicate clearly and concisely, both verbally and in writing about technical subjects to non-technical users in a way they can easily understand
• 8 years, Required - Experience preparing and executing test plans, leading and assisting team members in performing and completing test activities, and documenting/communicating testing results
• 8 years, Required - Experience implementing and testing interfaces that exchange data with large, complex legacy systems
• 8 years, Required - Experience in assisting with development of plans and work artifacts in support of the project management life cycle
• 8 years, Required - Experience with Software Development Life Cycle (SDLC) management software such as HP Application Lifecycle Management (ALM) or Atlassian
• 8 years, Required - Skilled in the use Microsoft Office, Excel, Visio, PowerPoint, and SharePoint
• 4 years, Preferred - Experience with Customer Relationship Management (CRM) systems
• 5 years, Preferred - Experience with reverse engineering legacy applications to accelerate system redesign and modernization efforts
• 5 years, Preferred - State Government experience
• 1 years, Preferred - Texas Workforce Commission experience

Introduction
The Texas Workforce Commission (TWC) requires the services of one (1) Business Analyst, Level 3, hereafter referred to as Worker(s), who meets the general qualifications of ITSAC Business Analyst, Level 3, and the specifications outlined in this document for TWC.

All work products resulting from the project shall be considered “works made for hire” and are the property of TWC.  TWC may include pre-selection requirements that potential Vendors (and their Workers) submit to and satisfy criminal background checks as authorized by the Texas law.  TWC will pay no fees for interviews or discussions, which occur during the process of selecting a Worker(s).

In this specific instance, TWC is waiving the restriction against inclusion of resumes for workers already engaged on other contracting efforts.  TWC will accept resumes from incumbent vendors to TWC with incumbent Workers for TWC only.

Work Hours and Location
Services shall be provided during normal business hours unless otherwise coordinated through TWC.  Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.  If the Vendor is headquartered in Texas, this position is eligible for telecommuting from within the Continental United States.  Conversely, if the Vendor is not headquartered in Texas, this position is eligible for telecommuting from within Texas only.  Vendor employees must obtain approval in writing from their TWC supervisor to take TWC issued equipment to another continental State.  Vendor employees are prohibited from taking TWC issued equipment outside of the continental United States.  Such action may lead to immediate release from TWC employment.  

Any and all travel, per diem, parking, and/or living expenses shall be at the Worker’s expense.

The Worker(s) may be required to work outside the normal business hours on weekends, evenings, and holidays, as requested.  Payment for overtime work (required work hours exceeding the standard forty (40) hours per Business Week) will be at the quoted hourly rate and must be coordinated and pre-approved through TWC. 

This is a remote position.  Ideal candidates must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.  Position may require team members to come into the office for scheduled meetings, and there may be unscheduled requests with seventy-two (72) hour notice for any TWC business need.  If applicable, the work location will be at 101 E. 15th Street, Austin, Texas 78778.

Scope/Description of Services
The Worker(s) will provide the following services: 

• Perform Business Analyst work as a member of the Intake and Quality Assurance team, overseeing one or more projects concurrently.  
• Coordinate and lead meetings to understand and document business operations, systems, and user needs, ensuring a comprehensive analysis of requirements for technology solutions that enhance business value.  
• This includes developing and mapping business processes in line with industry standards and advising on solutions to fulfill project goals.  
• Assist in defining functional and technical requirements for new solutions, focusing on software that addresses business problems, adheres to quality standards, and integrates seamlessly with existing systems.  
• This involves writing detailed documentation, including technical specifications for both internal and third-party application development, and supporting the software implementation phases to ensure successful deployment.  Act as a liaison between Information Technology and business stakeholders to grasp the organization's structure, policies, and operations, aiming to align technology solutions with business strategies.  
• This role includes performing systems analysis to support project needs, such as the creation of business process maps and system architecture diagrams.  
• Review, analyze, evaluate, and develop test cases and scenarios based on business and system requirements to ensure traceability and participates in or designs quality assurance test plans.
• This responsibility extends to coordinating user acceptance testing and working in cooperation with the project team to identify and document software defects, coordinating defect solutions with the project’s Technical Lead.
• Demonstrate the ability to work independently with minimal supervision and meet tight deadlines in a highly collaborative environment.  Perform other duties as assigned to maintain operations.

Minimum Requirements
The Minimum Requirements for Worker(s) are included in Form A – Worker Minimum Requirements.

Terms of Service
Services are expected to start as soon as possible and are expected to be completed by August 31, 2025, or when 1,000 total hours estimated on Purchase Order have been depleted, whichever occurs first. Total estimated Worker hours for the services shall not exceed 2,000 hours per Worker per Term unless otherwise amended, renewed, and/or extended by TWC via Purchase Order Change Notice.  Unused hours may be rolled over from one fiscal year to the next, as necessary. Rates are fixed throughout each Term of the Contract.