Medical Receptionist

Job Description:

Locations: Gambrills, Bowie, and Annapolis

We are a doctor-owned (husband-wife) private practice with three growing locations, seeking a detail-oriented, self-motivated, and dedicated team member to join our expanding business.

Position Overview: We are seeking a professional and friendly Medical Receptionist to join our dynamic team. As the first point of contact for patients, you will be crucial in delivering exceptional customer service while managing administrative tasks in a busy optical medical office. Your primary responsibility will be to greet patients, schedule appointments, verify insurance information, and assist with a variety of office duties to ensure smooth daily operations.

In addition to exceptional customer service, the ideal candidate will be detail-oriented, organized, and able to handle multiple tasks efficiently in a fast-paced environment. This role requires a compassionate approach to patient care, strong communication skills, and the ability to manage sensitive medical information with discretion.

Key Responsibilities:

• Greet patients warmly upon arrival and assist with the check-in process.
• Schedule and confirm patient appointments, ensuring optimal time management and resource allocation.
• Answer phone calls, respond to inquiries, and direct patients to the appropriate staff members.
• Verify patient insurance information and assist with billing inquiries.
• Maintain patient records accurately and ensure compliance with privacy regulations (HIPAA).
• Assist with managing patient flow and communicating with optical and medical staff.
• Handle duties including filing, data entry, and general office tasks.
• Maintain a clean and welcoming waiting area.
• Provide basic information on services, products, and eye care procedures when needed.

Qualifications:

• High school diploma or equivalent; additional education or certification in medical office administration or optical services is a plus.
• Prior experience in a receptionist or administrative role, preferably in a healthcare or optical setting.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and manage a fast-paced work environment.
• Knowledge of basic medical terminology and insurance processes is a plus.
• Proficient in office software and electronic health record (EHR) systems.

Our top priority is excellent customer service and ensuring our team members are happy and fulfilled in their roles. If you are excited about joining a supportive and friendly practice, we encourage you to apply!

If you would like to Learn more about us: please go to www.nvoptometry.com or on Instagram at @peeperseyecare and @nv_optical

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Sales: 1 year (Preferred)

Ability to Relocate:

• Annapolis, MD: Relocate before starting work (Required)

Work Location: In person

Salary : $15