What are the responsibilities and job description for the Assistant Property Manager position at PEG Property Group LLC?
Job Description: Assistant Property Manager (100-200 Units)
PEG Property Group is a growing company headquartered in beautiful Provo, Utah. We specialize in the management of multi-family and commercial properties. Our continued growth and success are made possible by our talented team and dynamic partnerships working together to ensure high level performance throughout the markets we operate in.
This may be a full or part-time position that is responsible for the successful marketing, leasing, and retention of their assigned communities.
In this position, employees must be able to demonstrate firsthand experience to execute in these key responsibilities, work behaviors and characteristics:
Key Responsibilities with direction from the regional or property manager:
Resident Retention:
- Respond to resident issues and complaints in a timely manner to foster a positive living environment.
- Address maintenance and repair requests promptly to maintain high resident satisfaction.
- Assist with lease renewals and collaborate with the Property Manager to implement strategies for increasing resident retention.
- Facilitate communication between residents and management to address concerns and build a strong community.
Property Maintenance:
- Oversee routine property inspections to ensure property upkeep, including common areas and individual units.
- Coordinate and supervise maintenance and repair tasks with vendors, ensuring timely and quality completion.
- Walk turned units to ensure they are ready to move and meet quality standards.
- Ensure the property adheres to standards set in the Quarterly Audit Checklist, including unit inspections and common areas.
Financial Management:
- Assist with rent collection, ensuring timely payments and addressing any delinquencies.
- Upload invoices for services and repairs into the property management system.
- Review financial reports and budgets with the Property Manager to monitor and control expenses.
- Monitor rent collection, address late payments, and assist with filing evictions when necessary.
- Audit resident scheduled charges to ensure all revenue is accurately recorded.
Lease Management:
- Assist in preparing and executing lease agreements.
- Conduct resident screenings and background checks to ensure qualified residents.
- Regularly audit lease files for accuracy and compliance with company standards.
Marketing/Leasing:
- Assist in marketing vacant units to potential renters through online platforms, advertising, and outreach.
- Show available units to prospective residents and follow up with all leads daily.
- Monitor lead-to-lease conversion reports and provide insights to optimize leasing efforts.
- Update and audit property website, ad content, photos, ILS listings, flyers, and signage to maintain effective marketing.
- Participate in creating monthly/quarterly marketing action plans to attract qualified prospects.
Administrative Duties:
- Maintain accurate and up-to-date property records, including leases, financial documentation, and maintenance logs.
- Ensure proper handling of all documentation related to leases, payments, and repairs.
- Assist the Property Manager with various administrative tasks as needed.
Emergency Response:
- Respond promptly to emergency situations (e.g., plumbing leaks, power outages) to minimize property damage and resident inconvenience.
- Assist in implementing and managing emergency preparedness plans to ensure safety.
Vendor Management:
- Assist in negotiating contracts with service providers and contractors to secure quality services at competitive prices.
- Oversee the quality of work performed by vendors and ensure standards are maintained.
Property Inspections:
- Complete the Daily Checklist, assigning specific team members based on the size of the property and staff availability.
- Conduct regular inspections of common areas and individual units as per the Quarterly Audit Checklist, documenting any issues and following up on necessary repairs or improvements.
Resident-Focused Community Engagement:
- Help organize and promote community events or initiatives to foster a positive community atmosphere.
- Engage with residents to gather feedback and implement improvements that enhance their living experience.
Legal Compliance:
- Stay up to date with property management laws and regulations, particularly related to Fair Housing.
- Ensure all property operations comply with local, state, and federal laws, minimizing legal risks.
Required Work Behaviors:
- Initiative in sales and marketing techniques.
- Results-oriented mindset, with a proactive approach to problem-solving and removing barriers.
- Self-motivated, resourceful, and accountable for achieving leasing goals.
- Superb written and verbal skills
Additional Requirements:
- Proficiency in Yardi Suite of products and Microsoft Office applications.
- Knowledge of Fair Housing regulations and other industry standards.
- Ability to work weekends.
- 4 years of real estate marketing and/or leasing experience.
- Property management industry certifications or college degree preferred.
Physical Characteristics:
- Office-based with occasional property tours and resident interactions.
- Valid driver’s license and insurability for company vehicles.
- Ability to walk moderate distances across the property and climb stairs as needed.
