What are the responsibilities and job description for the Operational Excellence Director position at PEG Staffing & Recruiting?
Key Responsibilities
The Operational Excellence Director will oversee the day-to-day activities of the customer service team, ensuring seamless operations and exceptional customer satisfaction. Key responsibilities include:
- Developing and implementing process improvements to enhance efficiency and productivity
- Coaching and guiding team members to ensure they have the skills and knowledge needed to excel in their roles
- Monitoring and analyzing performance metrics to identify areas for improvement
