What are the responsibilities and job description for the Operations Supervisor position at Pegasus Building Services?
Operations Supervisor
Other Requirements:
Technology Proficiency:
Candidates in supervisory and leadership roles must be comfortable using computers, laptops, tablets, smartphones, and various technology systems, including reporting and ticketing systems. Leaders are expected to be able to enter data, submit thorough reports, and adapt to new systems as needed. Familiarity with current tools is essential, along with the ability to quickly learn new technologies to ensure smooth workflow and efficiency in business operations.
About Us
Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities.
Annual Salary Range: Up to $68,000; Depending on Experience
General Responsibilities
The Operations Supervisor position manages operations that facilitate the maximization of resources to achieve customer satisfaction, productivity, schedule adherence and economic goals.
Essential Functions:
- Oversee cleanroom and janitorial operations for designated customer sites.
- Monitor daily work hours to remain within budgetary guidelines.
- Establish and maintain open lines of communication with Employees.
- Ensure proper usage of supplies and equipment through the training and development of employees.
- Communicates staffing changes to Manager.
- Assist Manager with Conducting cleanroom and/or labs inspections to ensure employees are following procedures and client specific SOP.
- Supports in conducting audits for Good Documentation Process to ensure accurate completion of all logs as per client specifications.
- Performs routine building inspections through frequent walkthroughs.
- Executes all duties and responsibilities promptly and effectively, in accordance with established company policies, to achieve the objectives of the position.
- Assist with interviewing and hiring, as needed.
- Ensures the accuracy and proper submission of payroll timecards.
- Submit timely employee change orders, as required.
- Notify the Manager and CE Operations Leaders of any issues, concerns, or discrepancies encountered.
- Identify and resolve cleaning issues, make recommendations to management and staff, and promote continuous quality improvement to exceed customer expectations.
- Order and deliver supplies.
- Identify TAG opportunities.
- Assist cleaning staff with completing duties when necessary.
- Conduct safety training sessions with employees and support the manager in ensuring completion of Company STEP training.
- Enforces and promotes company culture with our DNA and Pillars in mind to ensure we are providing services the Pegasus way.
- Manage inventory of cleaning equipment and notify Manager of repairs needed.
- Maintain adherence to company guidelines regarding employee relations, disciplinary actions, and termination procedures.
- Oversee EOS compliance across teams, ensuring guidelines are followed and discrepancies are addressed. Support Leads to ensure timely completion of inspections. Collect EOS data and report as directed to leadership for review and follow-up.
- Performs additional duties and responsibilities as required or requested.
Skills/Abilities:
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills
- Exceptional interpersonal skills (client facing/interdepartmental) and clear communication style
- High integrity and a strong sense of urgency.
- Ability to handle multiple tasks and prioritize effectively.
- Problem-solving skill
- Teamwork Orientation
- Working experience using Microsoft Office software applications, including Outlook, Word, Excel, PowerPoint, and Teams
REQUIREMENTS
- High School diploma or equivalent.
- 2 years of related experience required.
- Must have previous experience supervising/managing a team.
- Strong leadership and team-building skills.
- Must be able to effectively communicate in English, both written and verbal, as this is a client-facing role.
- Strong customer service orientation and the ability to build long-term relationships with clients.
- High integrity and a strong sense of urgency.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in using cleaning equipment and teaching others its safe operation.
- Strong problem-solving skills and the ability to respond to emergencies promptly.
- Working experience with Microsoft Office Suite (Word, Excel, Outlook) and experience with administrative duties such as creating and submitting inspection reports and managing time and attendance.
- Must always align with Pegasus DNA.
Other Requirements:
- Valid driver's license and reliable transportation.
- Must provide authorization to work and successfully pass E-Verify.
- Willingness to work flexible hours, including nights and weekends as needed
Technology Proficiency:
Candidates in supervisory and leadership roles must be comfortable using computers, laptops, tablets, smartphones, and various technology systems, including reporting and ticketing systems. Leaders are expected to be able to enter data, submit thorough reports, and adapt to new systems as needed. Familiarity with current tools is essential, along with the ability to quickly learn new technologies to ensure smooth workflow and efficiency in business operations.
Work Environment
This job operates in a professional office environment, or medical buildings, and/or other industry buildings, depending on accounts. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job regularly walks job sites.
This job operates in a professional office environment, or medical buildings, and/or other industry buildings, depending on accounts. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job regularly walks job sites.
Supervisory Responsibility
This position supervises all the janitorial staff and is responsible for leadership and performance management with the discretion of the Operations Manager and Sr. Director CE & Janitorial
Physical Demands:
- Ability to walk several times a day across multiple job sites
- Ability to lift and carry up to 30 lbs.
- Ability to push a broom or mop; bend, reach, stand and walk for extended periods
- Repetitive use of hands, wrists, arms, and legs, including climbing stairs and ladders, kneeling, crawling, and squatting.
Position Type/Expected Hours of Work
This is a full-time position. Shift start around 5 or 6 pm; shift schedule (hours of work and days) to be discussed and agreed upon with Manager.
This is a full-time position. Shift start around 5 or 6 pm; shift schedule (hours of work and days) to be discussed and agreed upon with Manager.
Travel: Travel is primarily locally, although some out of the area travel and overnight may be expected.
Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
About Us
Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities.
Annual Salary Range: Up to $68,000; Depending on Experience
Salary : $68,000
