What are the responsibilities and job description for the PC Technician position at Pegasus Knowledge Solutions, Inc.?
Title : PC Technician (Level 1 and 2)
Location : Evanston, IL
Duration : 6 months
Key Responsibilities:
- Provide first-level technical support to customers in person at the help desk.
- Troubleshoot and resolve basic hardware issues (e.g., desktops, laptops, printers, peripherals).
- Assist with software-related problems, including installation, configuration, and troubleshooting of common applications.
- Log and track all support requests in the ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to higher-level support or specialized teams, as necessary.
- Maintain and update documentation related to support processes and common issues.
- Educate customers on basic IT practices and self-service options.
- Ensure a high level of customer satisfaction by providing friendly and efficient service.
If interested, kindly share me your resume at vmishra@pksi.com
