What are the responsibilities and job description for the PC Technician- Evanston,IL- Onsite- Contract 6 + Months position at Pegasus Knowledge Solutions?
Job Details
Title : PC Technician (Level 1 and 2)
Location : Evanston, IL
Duration : 6 month
Key Responsibilities:
- Provide first-level technical support to customers in person at the help desk.
- Troubleshoot and resolve basic hardware issues (e.g., desktops, laptops, printers, peripherals).
- Assist with software-related problems, including installation, configuration, and troubleshooting of common applications.
- Log and track all support requests in the ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to higher-level support or specialized teams, as necessary.
- Maintain and update documentation related to support processes and common issues.
- Educate customers on basic IT practices and self-service options.
- Ensure a high level of customer satisfaction by providing friendly and efficient service.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
