What are the responsibilities and job description for the Sales Support Specialist position at PEI GENESIS INC.?
Job Details
Level
Entry
Job Location
PEI-Genesis Costa Mesa - Santa Ana, CA
Remote Type
Hybrid
Position Type
Full Time
Education Level
High School
Job Category
Sales
Description
Equal Opportunity Employer Veterans / Disabled
SUMMARY :
The Sales Support Specialist ("SSS") is an essential supportive role providing customer response and follow-up for the Account Development Team and / or Core business. Your primary responsibilities are to service your assigned customers, including internal price and delivery requests, order entries and expedites. The SSS has a trusted advisor relationship with his or her customers through consistent, effective communication and by proactively managing orders and backlog. The SSS maintains close attention to all details for quotations, customer purchase order requirements and all order entries. He or she has the ability to recognize emerging issues and to expeditiously address them in a complete, professional manner. The SSS is an integral part of a dynamic team whose goal is to develop and grow profitable business for the region through proactive engagement and communication with an established and emerging customer base.
Qualifications
EDUCATION / EXPERIENCE / SKILLS :
Degree from a four-year college or university preferred; or minimum of three years customer service experience; or equivalent combination of education and experience
Successful completion of the company's sales training program is required
Intermediate level of skill in Microsoft Office, specifically in EXCEL, WORD, and OUTLOOK
Utilization of ASW400 ERP system as well as PEI's CRM system
ESSENTIAL TASKS and RESPONSIBILITIES :
Ensure that all customer pricing, delivery, quality, and order entry requests are accomplished with a sense of urgency
Manage all customer purchase orders from order entry through expected delivery
Coordinate large bids, quotes, orders and opportunities with your Account Development Representative, Branch Manager, and other appropriate PEI-Genesis personnel
Understand all pertinent government regulations and customer terms and conditions and how they relate to PEI-Genesis's processes and capabilities, working with the Compliance department to ensure all requirements are met
Provide administrative assistance to the Account Development Reps and the management team, including special projects and data entry
Routinely review customer Backlog / Back Order Report to address and / or escalate action on delinquent or potentially delinquent orders, including timely communication with customers
Handle customer complaints and / or material return requests efficiently and effectively, providing appropriate solutions or alternatives, and following up in a timely fashion to ensure complete resolution
Collaborate with all internal and external resources to generate results, utilizing all available means to assist customers and to expand personal knowledge of product offerings and solutions
Escalates critical or important situations concerning sales and customer activities to the appropriate manager or decision-maker
Facilitates a priority focus on important sales activities to achieve clean business excellence
Coordinates with management, sales team, and corporate personnel to maintain conformance of all assigned tasks
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