Restaurant General Manager

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Position Summary

The General Manager position is responsible for the operational excellence of his/her specified restaurant. The General Manager continually provides leadership and guidance to the restaurant management team and team members through promoting and maintaining all operating standards, processes, and recipes of Pei Wei Asian Kitchen. The General Manager ensures the creation of a safe and sanitary environment and fosters a quality guest and employee experience. The General Manager drives and builds sales and profitability.

Essential Functions

• Ensures operational excellence of his/her designated restaurant
• Takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
• Implements, cascades, and sustains company initiatives and goals
• Increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
• Certified in Pei Wei Culinary and Front-of-the-House Operations and can perform duties daily
• Fosters a safe, respectful, and quality employee experience
• Supervises, assigns, and delegates task(s) appropriately to management and hourly team members
• Recruits, hires, and trains a full team following internal training specifications for each job position
• Provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities; Food and Labor Costs; Safety and Sanitation
• Acts as a goodwill ambassador to the community of Pei Wei
• Uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
• Ensures that all state and federal safety and sanitation guidelines are being followed
• Ensures regular repairs and maintenance of the restaurant in a timely manner
• Handles the administrative tasks in daily operations which may include but is not limited to hiring and terminating processes, invoicing, payroll, and cash handling
• Performs regular line checks to maintain all product quality standards
• Makes sure that all prep lists and order guides are complete
• Takes responsibility for all cost and food inventories
• Obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and always keeps permit current
  
  

Experience

Requirements:

• External Candidates: 2 years General Manager experience
• Internal Candidates: 6 months Pei Wei Sr./Assistant Manager position
  
  

Education

• High School diploma or GED required
  
  

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Competencies

Sales Building

• Consistently identifies opportunities to build incremental sales growth
• Creates a sales culture among team members
• Leverages reports to identify drivers in sales trends
• Appropriately balances profitability with sales growth
  
  

Conflict Management

• Steps up to conflicts and sees them as opportunities
• Uses focused listening to get an accurate read on the situation quickly
• Successfully resolves disputes with appropriate solutions
• Monitors behaviors to prevent conflicts from resurfacing
  
  

Building Teams

• Develops an environment where everyone is invested in the team
• Creates an atmosphere of open dialogue and feedback
• Builds both team morale and individual team member engagement
• Rallies the entire team behind key business goals and celebrates team successes
  
  

Hiring and Staffing

• Prioritizes hiring over short-term concerns
• Leverages a variety of sources to find new, diverse talent
• Thoroughly interviews candidates to prevent poor hires
• Ensures new team members have a quality onboarding experience
  
  

Emotional Intelligence

• Knows personal strengths and limitations and works to develop in those areas
• Can flex management style to fit the situation
• Exhibits a balance of pride and humility
• Understands his/her impact on others
  
  

Embraces Change

• Is comfortable with the idea that change never stops
• Seeks to understand the reasons behind changes if they are not clear
• Works through personal concerns with change quickly
• Provides constructive feedback on further improvement after change implementation
  
  

Scheduling Effectively

• Creates great schedules to maximize the guest experience while controlling unnecessary labor costs
• Schedules to meet the needs of the business while being considerate of team member needs
• Frequently evaluates business trends and adjusts schedule accordingly
• Ensures team member schedules are posted in advance and minimizes last minute changes
  
  

Food Safety Focus

• Creates an environment where sanitation is non-negotiable
• Ensures team members understand the impact of food safety on the brand
• Constantly monitors factors that impact food safety and proactively addresses potential concerns
• Immediately escalates any food safety concerns
  
  

Driving Results

• Consistently delivers results in key performance metrics
• Holds others accountable for results while also exhibiting personal accountability for team results
• Sets and communicates appropriate priorities and tracks progress
• Doesn't sacrifice long-term results to achieve short term metrics
  
  

Working Conditions

• Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs during a shift
• Must be able to stand and walk for periods of eight to ten hours in length each shift
  
  

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company is an equal opportunity employer and will provide reasonable accommodations to the employee to perform the essential functions of the position.