What are the responsibilities and job description for the Blue Bell, PA - Inside Sales Associate (Commercial) position at Peirce Phelps?
Overview
Commercial Inside Sales Representative
Location: 516 E Township Line RdBlue Bell, PA 19422
Peirce-Phelps is seeking a motivated Inside Sales Representative to support our growing Commercial sales efforts. This role is responsible for providing exceptional customer service, managing inbound and outbound sales calls, processing orders, and assisting with technical product inquiries. The ideal candidate is a detail-oriented, customer-focused professional with experience in sales, HVAC distribution, or a related industry.
Key Responsibilities
- Develop and maintain relationships with commercial contractors, engineers, and business customers.
- Respond to customer inquiries via phone, email, and online channels, providing accurate product and pricing information.
- Process orders, quotes, and returns efficiently, ensuring accuracy and timeliness.
- Collaborate with outside sales representatives to support customer needs and drive sales growth.
- Maintain up-to-date knowledge of HVAC products, services, and industry trends.
- Assist in resolving customer concerns by providing solutions and coordinating with internal teams.
- Utilize CRM and ERP systems to track customer interactions, sales activity, and order history.
- Support marketing and promotional initiatives by identifying customer opportunities for upselling and cross-selling.
- Work closely with vendors and manufacturers to ensure timely delivery and product availability.
Qualifications & Skills
- 2 years of inside sales, customer service, or related experience (HVAC or industrial distribution preferred).
- Strong communication and relationship-building skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM/ERP systems.
- Detail-oriented with strong problem-solving abilities.
- Self-motivated and team-oriented with a results-driven mindset.
If you’re a dynamic sales professional who thrives in a fast-paced environment and enjoys working with customers, we encourage you to apply!
About Us
Peirce-Phelps is a subsidiary of the largest Fortune 500 independent HVAC/R distribution company in the world, Watsco, Inc. (NYSE:WSO) At Peirce-Phelps we proudly distribute industry leading brands such as Carrier, Bryant, Payne, and many others, as well as a full-line of parts, supplies and accessories necessary for HVAC installations and repair. Founded in 1926, Peirce-Phelps now has 21 locations servicing the Pennsylvania, New Jersey and Delaware areas. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.
Peirce-Phelps is dedicated to employing the best workforce in the industry, building strong relationships with our suppliers and helping our customers succeed. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our store locations to our e-Commerce and mobile platforms, our team has the tools to help you grow your career.
Find out more about Peirce-Phelps at www.peirce.com.
Peirce-Phelps is an Equal Opportunity Employer. As a member of the team, you will enjoy:
- Exciting opportunities with a company that is growing
- Great work hours! Standard business hours are Monday-Friday
- Competitive pay
- Paid time off
- Tuition assistance
- Medical, dental, and vision insurance
- Life insurance coverage
- 401(k) Plan
- Employee Stock Purchase Plan
- Short Term/Long Term Disability
- Health Savings Account with employer contribution
- Employee Referral Program
- Employee Purchase Program
Visit our Careers page for more information.
