Customer Service Representative - Floral

Job Summary

Come build your career at Peirone Produce! Are you a hardworking, motivated, self-starter with a strong desire to be part of a stable, supportive, fast paced team? Then Peirone Produce is the place for you! We offer opportunities for a long-term career, with consistent hours and opportunity for growth. Peirone Produce has been serving the community for over 80 years. We are the one of the largest and fastest growing produce wholesaler in the Inland Northwest Area. We are currently in search of talented individuals to join our family-oriented environment. At Peirone Produce we believe our people are our greatest asset. Your drive and determination combined with our passion for people will ensure Peirone Produce continues to win as a team. Peirone Produce provides extraordinary opportunities for growth. Please come join us and have some fun!

As a key member of our rapidly growing organization, the Floral Customer Service Representative ultimately acts as the face of our company by delivering outstanding customer service and building strong relationships. He or she will be responsible for selling products to various customers. The goal is to increase customer sales, satisfaction, loyalty, retention, and ultimately meet the highly demanding expectations.

Our Floral Customer Service Representative’s commitment and willingness to deliver excellent service and create value for our customers will be accomplished by performing the following duties:

Key Responsibilities

· Seek opportunities to expand sales by recommending potential new products or logical replacements that offer value.

· Your superpower will be to handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow-up to ensure complete resolution.

· It is essential to pay close attention to detail while entering orders and multi-tasking.

· Maintain consistent customer service and communication with store level managers by completing the weekly call list.

· Communicate timely, accurate, and detail call log details, based off intel gathered from weekly calls.

· Provide clients with daily processes, market fluctuations, and new seasonal items.

· Collaborate with other departments effectively and efficiently.

· Reach or exceed all sales goals as directed by Management.

· Build and maintain strong relationships with all accounts and maintain present business and help with customer service troubleshooting and resolution.

· Build product and market competence; acquire technical knowledge of products and their application.

· Assist in decorating and merchandising customer departments; occasionally/as assigned.

Job Qualifications

· One to two years of related experience in produce sales preferred.

· Two years of previous inside sales or customer service experience or an equivalent combination of education, training, and experience preferred.

· Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.

· Data entry velocity and accuracy a must.

· High energy and enthusiastic personality.

· Outstanding verbal and written communication skills

· Excellent organizational skills with the ability to handle and prioritize multiple projects.

· Self-starter. Must ask questions and learn new skills quickly on the job.

· Driven, team player that is motivated to take responsibility and ensure successful outcomes.

· Ability to work under tight deadlines with short turnarounds in a fast-paced working environment.

If you are passionate about providing top-notch customer service and want to be part of a dedicated team at Peirone Produce Co., we invite you to apply today!

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you available to Monday - Friday from 8 am - 4:30 pm?

Experience:

• Sales: 2 years (Required)
• Floral: 1 year (Preferred)

Ability to Commute:

• Spokane, WA 99224 (Required)

Work Location: In person

Salary : $21 - $26