What are the responsibilities and job description for the Guest Services Representative (Seasonal) position at Pelican Bay Foundation, Inc.?
Description
This role is seasonal with full-time hours Monday-Friday 8:30am-5:00pm. Our season typically runs from October-May.
About Pelican Bay Foundation
Pelican Bay Foundation is the premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, situated on more than three square miles and bordered by pristine white-sand beaches, our community offers the most diverse slate of amenities and activities anywhere in the region.
The Foundation manages all common areas, including two beach facilities and two private beachfront restaurants, two tennis facilities, two boardwalks, the Fitness Center and Wellness Studio, the Community Center, and approximately 90 acres of land.
About the Position
We are seeking a full-time Guest Services Representative to be part of our Member & Guest Services department. You’ll get the opportunity to foster a culture of creating memorable experiences for members and their guests. Our ideal candidate has strong organizational and collaborative skills along with demonstrated experience in dealing with diverse personalities. You will work well under pressure, be a team player, organized, flexible, self-motivated, and reliable. You’ll have a chance to work with a passionate year-round team of managers, supervisors, along with an exceptional group of seasonal people from around the world. Come join our awesome team and be a part of the Pelican Bay Foundation legacy!
What You’ll Do
- Greet and assist members, making them feel welcomed.
- Answer telephone calls for The Commons, ascertaining what help can be given to member(s) or transferring the call to the appropriate extension.
- Create guest cards, realtor cards and employee cards-- requiring computer input, speed and accuracy.
- Learn computer program for the ability to find members by number or name for creating guest cards, updating addresses and other member file information as needed.
- Maintain a cash box and use the Point-of-Sale (POS) system to sell guest passes and other items and give accurate change for cash sales.
- Process credit card transactions.
- Submit daily POS reports and cash accurately.
- Provide customer service to both members and guests—must be knowledgeable of all areas of Pelican Bay and current events.
- Update database with Member information as supplied by members.
- Maintain adequate supply of flyers, brochures, and printed information.
- Help members and guests with Lost & Found, by phone and in person—using the Security Lost & Found log and paperwork.
- Take appointments for the Special Needs tram and follow-up as necessary.
Requirements
Skills & Experience
- Must be a self-starter and have good customer service skills and communication skills.
- Must be computer literate.
- Must be quick with computer input and have the ability to work with customers present.
- Ability to multi-task, creating guest passes with many interruptions such as greeting new customers, directing customers and answering the phone.
- Must understand and do basic math.
- Keep accurate, legible records.
- Open and close the office as necessary.
Education
- Minimum High school diploma/GED or equivalent
- Any combination of education, training, and work experience which demonstrates the ability to perform the duties and responsibilities as described including a thorough knowledge and related work experience in one or more of the following trades: plumbing, carpentry, electrical, and A/C.
We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment. All eligible regular employees are offered the following benefits:
- 401k with excellent employer match from Safe Harbor
- Free Team Member Meals
- Team Member Referral Bonus
- Company Paid Group Life, Disability and AD&D
- Company Paid Employee Assistance Program
- Company-provided uniforms
Every team member joining our Foundation will share our Core Values:
- Welcoming: Help build and embrace a sense of community and belonging for all.
- Collaborative: Leverage our collective genius with a focus on clear communication, teamwork, and continuous improvement.
- Positive: Be open to new ideas and utilize creative problem solving to deliver exceptional member satisfaction at all touch points.
- Respectful: To always do the right thing even when it is hard and treat others with fairness, consistency, and respect.
Pelican Bay Foundation is an Equal Opportunity Employer and Drug Free Workplace
