Contact Center Team Lead

The role of the Contact Center Team Lead is to support their team’s daily operations and performance standards, while also performing a variety of member service-related activities. They will promote increasing production and excellent member service consistent with the credit union's mission of enhancing membership by providing safe, competitive, and economically sound products. Meeting deadlines and attention to detail are critical pieces of this position. Contact Center Team Lead must embody Pelican’s Core Values and provide excellent service in all that they do.       A Day in the Life of a Contact Center team lead INCLUDES: Answering member phone calls and providing resolution for the reason for inquiry. Assisting with training of new employees and cross-training other employees in the position. Assisting team members with escalated member calls and requests, account openings, and issue resolution. Actively determining member needs and matching services to improve member retention and credit union growth. Ensuring compliance with all required regulations, procedures, and policies.   Contact Center TEAM LEAD Skills and qualifications include: A high school education or GED. 1 years of experience to include prior call center and financial institution. Excellent oral, written, and telephone communication skills. Ability to collect, analyze and interpret financial data. In depth knowledge of lending policies, products, procedures, and promotions.   Other things you may want to know about this position: Work Schedule Monday – Friday 8:00 am – 5:00 pm Maybe required to work on-call rotation a minimum of one week a month. Travel Travel is rarely necessary for this position. Work Site Location All work will be performed at our beautiful Corporate Campus located at 2675 O’Neal Lane in Baton Rouge, LA.   Why should you join the pelican team? Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurances with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities     Pelican State Credit Union is an Equal Opportunity Employer.  All Credit Union campuses are tobacco and vape-free.

Salary : $19 - $24