Credit Counselor - Financial Outreach

Pelican State CU’s award-winning Financial Outreach Team is looking for a Credit Counselor to join the family! We’re seeking a seasoned employee with experience in reading and understanding credit reports, presenting to small and large groups, and excellent member service. Regular job duties may include but are not limited to providing counseling and recommendations after thorough review of the member’s financial circumstances, managing the Financial Outreach Program members’ action plans for increased financial stability and success, and educating members one-on-one and in groups through counseling sessions and financial wellness workshops. Counselors must be willing to teach financial wellness topics to people of all ages and backgrounds, as well as participate in community events and projects centered around financial wellness. This position will have a special emphasis on helping the branch grow through financial education and community outreach. Candidates will be asked to give a short presentation during the interview process. Some weekends and nights are required. Home office can be in Hammond, Covington, or Slidell. Territory will cover those areas.   A Day in the Life of a credit counselor INCLUDES: Performing credit and debt counseling to seek all possible solutions to resolve members’ financial problems and explain benefits to members. Performing housing counseling for acquisition, delinquency, refinancing, and reverse mortgages. Managing and monitoring all client files enrolled in the Financial Outreach Program. Maintaining client database with updated statistics on short- and long-term goal completion. Attending after-hours or weekend financial education events as needed.   credit counselor Skills and qualifications include: Associate degree in social work, human services, financial planning, education, communications, or a related field. Additional experience may be considered in lieu of education. 3 years of experience in credit/financial counseling, reviewing/analyzing credit reports, community outreach, financial education, lending, and/or financial services. Bilingual (English/Spanish) is a plus. Excellent oral, written, and telephone communication skills. Spanish speaking is a plus. Strong problem-solving, attention to detail, and member service skills. Proficient knowledge of MS Outlook, Word, and Excel. Other things you may want to know about this position: Work Schedule Monday – Friday 8:00 am – 5:00 pm Some weekends and after-hours may be required. Travel Travel is necessary for this position and mileage reimbursement is available for those who qualify. Work Site Location This position can be based in our Hammond, Covington, or Slidell branch. The Credit Counselor will serve Hammond, Covington, and Slidell.   Why should you join the Pelican team? Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana, now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live by the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Tuition Reimbursement Program     Pelican State Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco-and vape-free.

Salary : $23 - $29