What are the responsibilities and job description for the Customer Support Specialist position at Pelican State Credit Union?
Pelican State Credit Union Culture
">We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We believe that our differences make us a better team, enabling us to make better decisions, innovate, and serve our members and communities effectively.
Job Description
">The role of a Member Service Representative involves assisting members with their financial needs, promoting our products, and achieving sales goals. Key responsibilities include performing routine member transactions, maintaining a strong working knowledge of our products and services, and efficiently and accurately backing up tellers when needed.
Requirements
">- High school diploma or equivalent required.
- 2 years of experience in lending, teller, or call center roles with a financial institution preferred.
- Strong background in sales and excellent communication skills essential.
- Eligibility to be licensed to sell insurance products required.
- Excellent problem-solving, attention to detail, and member service skills necessary.
Benefits
">- Medical, dental, and vision insurance with generous employer contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-paid group life insurance.
- Voluntary dependent life insurance.
- Paid vacation and sick leave.
- 15 paid holidays, including a cultural floating holiday.
- 401(k) plan with a 5% discretionary profit share contribution and dollar-for-dollar match up to 5%.
- Paid time off to volunteer with approved non-profits and charities.
