What are the responsibilities and job description for the Tech Delivery Engineer - US position at Pelico?
About Pelico
At Pelico, we are creating the factory of the future where disruptions are avoided, processes synchronized and value captured. Our factory operations management platform enables factory teams to be more agile and resilient in a world where supply chain disruptions occur every 16 minutes. Pelico empowers users to identify bottlenecks, avoid problems, and focus on innovation instead of fire-fighting.
Since our foundation in 2019, we’ve partnered with industry leaders across aerospace, industrial equipment, and luxury watchmaking, revolutionizing factory operations in over 15 countries. Esteemed clients include Airbus, Safran, Cartier, Daikin, and Eaton.
Our Team
With a dynamic team of over 120 professionals across the US and France, Pelico is a melting pot of top-tier talent from Tech, Data Science, and Manufacturing domains.
Our collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing.
Our work has been recognized by Safran (Digital Transformation Award) and Microsoft (scale-up of the year).
Job Description
At Pelico, our Tech Delivery Team bridges Customer Operations and Support with the rest of the company. We tackle bugs, support onboarding new customers, assist DevOps with product deployments, and ensure a smooth transition for clients adopting our SaaS platform.
As part of a small, dynamic team, your contributions will have a significant impact on how we optimize processes for Customer Operations, making client onboarding and data integration seamless.
What you'll do & learn📖
You will be an essential part of Pelico’s mission, using your business and technical expertise to help customers unlock insights and solve complex data challenges with our Data Intelligence Platform.
- Analyze and Interpret Data : Analyze customers ERP tables & datasets, and generate insights to guide customer decision-making.
- Build Data Pipelines : Create data pipelines to enable reliable data flow from customers’ ERP systems or data lakes to Pelico’s platform.
- Collaborate on Client Needs : Participate in meetings with clients to understand their data needs, provide insights, and foster strong, trust-based relationships.
- Enhance Customer Operations : Work closely with customer operations and external partners to gather feedback and maximize customer impact.
- Shape Data Culture and Best Practices : Help establish analytical best practices and play a role in cultivating a customer-driven culture within Pelico.
- Continuous Learning and Adaptation : Stay updated on evolving technologies to keep Pelico’s practices at the cutting edge.
Skills 💻
Preferred Experience
Pelico promotes inclusion and non-discrimination, and acts daily in favor of social mix, gender equality, senior citizens & disability
What you embody 🎯
What we offer💡
Join an exciting adventure with a lot of challenges at all levels!
