Service Writer/Advisor

Service Writer

General Requirements:

· Must be willing to work a normal 40 hours per week, and longer hours as required to meet customer demands.

· Able to lift and handle heavy loads up to 70 lbs., and work indoors and outdoors in all weather conditions.

· Must have good organizational, multitasking, and great computer skills.

Must be able to type 50 to 150 wpm

Target Responsibilities:

· Establish and remain the main contact with all service customers. Insure that all service work is entered, scheduled, and accurately completed in the quickest possible timeframe.

· Present a friendly, positive attitude to all customers.

· Process and handle all work orders and warranty claims from start to finish(part of that is adjusting, transferring, retyping and moving tech notes onto the work orders.

Daily Duties and Responsibilities:

· Begin each workday with a positive attitude by encouraging each technician to meet his daily and weekly goals.

· Work to develop a sense of “team” in the service department and across other departments.

· Stage service work for technicians so they can reasonably achieve their daily goals.

· Review work orders for complete and accurate information. Determine work requirements and priorities.

· Ensure work orders are completed in a timely manner with all supporting documentation and complete details on the work order.

· Assist in the assignment of work, based on the priorities established by management.

· Maintain quality control on work performed during shift, monitor time standards, bring variances to the attention of management, and make corrections/updates as directed.

· Track and coordinate warranty work.

· Conduct customer survey follow-ups, and report results to management on a monthly basis.

Receiving and tagging equipment from Manufacturers

· Perform Any and All other duties as assigned.

Weekly Duties and Responsibilities:

· Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department, as well as opportunities to exceed expectations.

· Update service reference materials: bulletins, manuals, and publications.

· Evaluate tools and equipment to make sure they are in good working condition.

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Rotating weekends

Application Question(s):

• Must be able to type 50 to 150 wpm

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16 - $25