Project Coordinator

Pella of WYIDAHO is a Window and Door industry leader, and we strive to enhance the lives of our customers and team members. Your career at Pella will provide you with training and give you the opportunity to become an expert in your field. Enjoy a fun, fast paced and supportive culture that you can take pride in being a part of. We work hard to ensure our team has competitive pay, excellent medical insurance, bonuses, 401k retirement program, profit sharing and generous paid time off. With our positive culture and family spirit we are passionate about what we do. It is our mission to deliver E3 Extra-Ordinary Experiences for Everyone!

SUMMARY: This position is responsible for coordinating the purchasing, scheduling, releasing and delivery of customer orders in a timely manner. Assists Pellasales representative(s) in achieving and maintaining excellent customer satisfaction. Assigned teams and tasks will vary based on business necessity. This position in office 5 days a week, with one day every other week to work remotely, as business needs allow.

Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:

• Administers, verifies, and submits accurate product orders by communicating with sales representatives and customers, and having sound knowledge of PellaÒ products, systems, and procedures.
• Uses the Pella Quoting Management system (PQM) to enter and process orders.
• Manages orders in OMS including scheduling value add and coordinating and communicating the estimated ship date.
• Communicates with customers, contractors and Sales department to coordinate product delivery details along with verification of addresses, phone numbers and directions.
• Regularly communicates with Sales Representatives, internal and external customers in order to ensure timely and accurate fulfillment of orders.
• Verifies contract/proposal to ensure the correct product is ordered, built, and delivered to the customer.
• Purchases product from vendors and our corporate manufacturing facilities.
• Manages recovery process for shortages and damaged product.
• Finds root cause of problems and help coordinate solutions and implement new processes to opportunities that arise during the duration of an order (missing product, damaged product, wrong product).
• Understands and utilizes all necessary software (PQM, OMS, MSOffice, etc.) by continually learning through experience and training.
• Processes factory credits utilizing PQM to Pella Corporation and provides follow up/revision to pending or denied credits.
• Promotes and facilitates continuous improvement activities in the department.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a valid driver’s license and be in compliance with the company Fleet Safety Policy.

Education and/or Experience

Must have High School Diploma or GED. AA or Technical degree preferred, 1 - 2 years customer service, or general business/administrative experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Computer Skills

Proficiency with Microsoft® Word, Excel, and Outlook. Will be expected to develop proficiency in Pellaproprietary software (i.e. PQM, OMS, etc.).

Language and Communication Skills

Ability to read, analyze and interpret general business information, manuals, and technical procedures. Ability to write reports, business correspondence, and process documents. Effectively communicate with managers, colleagues and customers both in written and oral formats. Must display excellent phone and email etiquette. Must be able maintain professionalism when interacting with customers or co-workers.

Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written, oral, diagram or schedule form and deal with several abstract and concrete variables.

Mathematical Skills

Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calcuations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel, especially with use of the phone and computer. The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.

Work Environment

Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Condition of Employment: Pella of WYIDAHO is committed to workforce diversity. Post-offer background check, MVR and drug screen required. Pella participates in E- Verify.

Equal Employment Opportunity: Pella of WYIDAHO provides a working environment free of discrimination and harassment. Pella of WYIDAHO treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella of WYIDAHO operates may have laws protecting classifications of team members not necessarily protected under federal law. Therefore, Pella of WYIDAHO also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.

Job Type: Full-time

Pay: From $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20